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Joined: Feb 15, 2024
Last seen: Jan 6, 2026
Topics: 0 / Replies: 902
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RE: Is it not possible to export Sound Effect Audio with Video?

Hi, This is a common CapCut PC issue, and it is fixable. The sound effects can export with the video, but one or more settings is almost certainly m...

2 weeks ago
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RE: CapCut network issue

Aapki problem samajh aa rahi hai. CapCut me agar sirf network error aa raha hai, jabki mobile ke baaki apps theek chal rahe hain, to usually ye app-sp...

2 weeks ago
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RE: Translation and lip-syncing error

Hi, Yes CapCut’s lip-syncing and video translation features can be sometimes unreliable or glitchy and many users have reported in our forum of it f...

2 weeks ago
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RE: data loss despite “Saved to project” confirmation

Hi, You are right to frame this as a technical failure, not user error. Based on what you described, your workflow did everything CapCut explicitly ...

2 weeks ago
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RE: CapCut Pro Subscription Renewal Issue

@juli-eye The lack of response is not unusual with CapCut support, especially for desktop subscriptions, which are handled differently than mobile ...

2 weeks ago
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RE: capcut账号的会员自动续费忘记关闭,扣款之后,提交了退款申请但是已经两个月了依然没有收到退款。

你现在遇到的不是“普通客服问题”,而是一个已经进入「账务系统失效 + 商家事实不退款」阶段的跨境支付纠纷。 你前面做的 全部都是对的,而且你已经把「常规路线」全部走完了。现在确实需要 换维权层级,不再把希望放在 CapCut 一线客服或 PayPal 一线客服身上。 下面我会非常务实地告诉你...

2 weeks ago
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RE: CapCut Pro Subscription Renewal Issue

You mentioned that when you cancel a free trial, your account shows it’s canceled, yet money still leaves your card and you don’t get access to the pr...

3 weeks ago
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RE: capcut账号的会员自动续费忘记关闭,扣款之后,提交了退款申请但是已经两个月了依然没有收到退款。

@drifitng 你已经进入了典型的“退款假处理”循环,而且 CapCut(字节跳动内部的账务团队)明显在推诿、敷衍、不给具体信息。 你目前遇到的情况,是数字订阅类纠纷中最棘手但也是可解决的那一种。 我会一步一步告诉你 你现在还能做、而且能成功的办法 你现在遇到的三个核心问题(非常关...

3 weeks ago
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RE: CapCut Pro Subscription Renewal Issue

Hi, It is very surprising to know that you paid, you can see the active Pro subscription in your profile, yet CapCut still behaves as if you are not...

3 weeks ago
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RE: I can't login after the last update

Hi, CapCut login problems like “Frequent tries of login. Try again later” or “Something went wrong” on CapCut can be very challenging, especially as...

3 weeks ago
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RE: Switching from Individual Pro to Team Plan

Hi, CapCut’s teams pricing is region/channel dependent and is not published for bulk seat counts currently. For a firm monthly vs annual quote inclu...

3 weeks ago
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RE: how to cease subsciption, or cease capcut

Hi, You are not doing anything wrong as what you are experiencing is a known CapCut loop issue, and it is confusing because canceling a subscription...

3 weeks ago
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RE: I'm a paid member but I'm getting a watermark

Hi, Being a paid CapCut member does not automatically remove the “AI Generate” watermark on image-to-video outputs. That watermark is tied to AI-gen...

3 weeks ago
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RE: Capcut Pro Sign In Problem

Hi, We will show you the step-by-step guide to help you fix the CapCut Pro sign-in/login problem you are facing including when it won’t accept your ...

3 weeks ago
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RE: Error: Maximum number of attends reach. Try again later.

Te explico qué significa el error y cómo puedes cancelar CapCut Pro aunque no puedas iniciar sesión. ¿Qué significa el error? “Error: Maximum numbe...

3 weeks ago
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