The fact that the VPN trick worked for a day and then stopped, and the animations are still applied but show as "none," points to a persistent and int...

Hi, Please note that CapCut templates are region-restricted. Even with a VPN, the app detects your actual location or other inconsistencies, leading...

Hi, We are sorry to know you are facing unexpected charges from CapCut, especially when you needed the funds for something important. Please note th...

You are having a common issue in CapCut where advanced AI-powered video features, like Eye Correction, can sometimes interfere with audio synchronizat...

@fujingtao Hi, Since you are in China, here are the steps to cancel the CapCut Pro subscription (especially with your TikTok account banned and Cap...

Hi, It's great to hear you're interested in CapCut Pro and recognize how valuable its features can be for your content creation! As a fellow content...

Hi, CapCut gets stuck on the "Loading" screen during export, especially when the ad doesn't even appear. This is a known issue some CapCut users h...

If your TikTok account has been banned and you're unable to cancel your CapCut Pro subscription, here are several methods you can try based on how you...

Hi, Thanks for providing the sxstrace logs and the update. You have done an excellent job narrowing down the issue and attempting nearly all common ...

Hi, CapCut has recently made changes to the availability of text presets in its mobile app, which has affected many users, including those with Pro ...

Hi, It is dissapointing when a favorite feature disappears. Sometimes CapCut users face missing transitions and effects, including those with "Pro" ...

Hi, The image clearly shows that the available voice filters in CapCut 5.8.0 for desktop have been significantly reduced, even though you're using C...

Hi, It is completely understandable that you're frustrated. It can be really disappointing when an app you've come to rely on — especially one that ...

@afr If Slide Left/Right/Up/Down animations keep disappearing, especially after seeing a message like “CapCut can run on your PC” (which suggests a f...

Hi, You are encountering an export error in CapCut on your MacBook because you've used a "Pro feature" called "Photo Slinky." Here's how to address ...