Hi,

I have read reports of incidents like what you have described, especially after:

• logging back into CapCut with a different authentication state (even if it's the same TikTok account),

• traveling between regions (India is a notable one because CapCut's availability and content can differ there), or

• an app update that forces a fresh sync.

From the video which you have shared, the Templates tab itself isn't completely broken it looks like it's only loading the built-in/default text styles rather than your cloud-saved ones.

The fact that your custom fonts are still there but saved text templates are missing suggests your account is only partially syncing.

A few things I would try, in order:

1. Confirm you're logged into the exact same account.

   • Go to Profile → Settings → Account and make sure it's the same TikTok account you used before. Sometimes CapCut creates a separate account depending on whether you signed in with TikTok, Apple, Google, or email.

2. Force a cloud refresh.

   • Sign out of CapCut.

   • Force close the app.

   • Restart your iPhone.

   • Sign back in.

3. Check whether the templates appear on another device.

   • If you have an iPad or another phone, sign into the same account. If they're missing there too, it's likely a server/account sync issue rather than your iPhone.

4. Try another network or disable any VPN.

   • Since you were in India for several months, your account may have been assigned a different regional content endpoint. Switching between Wi-Fi and cellular (or vice versa) has helped force a refresh.

5. Reinstall CapCut (only if your projects are backed up or you don't mind losing local drafts).

   • This clears the local cache and often fixes corrupted sync data.

About the Templates page

If you mean the page is only showing a handful of default templates (like in your screenshot), that's usually a sign that CapCut isn't downloading your personalized cloud data rather than the feature being removed.

One question

When you say your saved text templates are gone, do you mean:

• the templates you created yourself by tapping Save as template on text, or

• the community templates from CapCut's Templates feed that you had bookmarked?

Those are stored differently, and knowing which one disappeared will narrow down whether this is an account-sync issue or a regional-content issue.