You can contact the support team by writing an email to [email protected] and [email protected]

Hi, You are absolutely right this is a known and frustrating issue in CapCut Web, especially when using PT-BR subtitles with accented characters lik...

Hi, We can give you strategies and common CapCut features that are designed to help you move clips without desynchronizing your entire timeline. The...

Hi, Yes, you can purchase a CapCut Pro license and use it seamlessly across multiple devices—but there's an important caveat: it's designed for sing...

Hi, It is completely understandable that you are concerned about your privacy and want to ensure your data is permanently deleted from CapCut's serv...

Hi, The reported update to CapCut's Terms of Service, effective June 12, 2025, represents a significant shift in how content created or edited withi...

Hi, In CapCut, the behavior you are describing with the SFX going out of sync when you edit earlier clips is indeed due to the "main track magnet" (...

Hi, The "Some footage in project are corrupted" message in CapCut is a known issue, and while there's no guaranteed fix, there are several steps you...

Hi, We are sorry you are facing this issue let us go step-by-step to help you regain access to your CapCut Pro features and resolve the loading/expo...

Hi, You are looking for better ways to manage and reuse your favorite CapCut templates, especially for things like auto-captions. CapCut doesn't c...

Hi, The "Couldn't convert" error is a common one in CapCut and can be due to several factors. When CapCut’s “Long Video to Shorts” converts fail and...

Hi, We are really sorry you are going through this — losing client work can be very stressful. Here's how you can try to recover your CapCut cloud-s...

Hi, Looking at the provided image, there are a couple of entries for CapCut subscription: May 4, 2025: Monthly Subscription... RM 29.90 ...

Hi, If your CapCut Pro account was banned or restricted due to an age-related issue (e.g. your younger brother entered a birthdate under the minimum...

Hi, You are seeing the message "Please try again in 24 hours" in CapCut because the system has temporarily rate-limited or flagged your login activi...