Hi, I see what you mean — in your screenshot, CapCut’s AI Media → AI Video tab only shows Image to Video (with a single image) and Text to Video, bu...

Hi, Let us fix your CapCut login issue on PC. Since you can log in on your phone but not on your computer, the problem is most likely related to acc...

Hi, You did the right thing by canceling during the trial, so ideally you shouldn’t have been charged. A few things to check and steps you can take:...

Hi, There seems to be an error which says Wrong path. External device is not supported. Select a local path. Why CapCut is blocking your external ...

Hi, CapCut sometimes auto-creates a second account if you log in with a different method than before (email vs. phone vs. Apple ID vs. Google, etc.)...

Hi, The CapCut Pro paywall is still showing because you applied (or previously applied) a Pro-only feature in your timeline in this case, it looks l...

Hi, Thanks for the added details. Since you are in Texas, Pro subscriber, tried reinstalling to v7.0.0, etc., here are some more advanced troublesho...

Hi, Many CapCut users have reported that the Lip Sync (or “AI lip sync”) feature has disappeared or is not showing up in certain PC builds, even Pro...

Hi Shamaon You want to buy CapCut Team / Team license for your office, but it’s not working properly. We will help you troubleshoot, and also explai...

Você quer solicitar o reembolso da cobrança indevida da assinatura CapCut. Como solicitar o reembolso Se você assinou via App Store (iPhone/iP...

Hi, CapCut is trying to “fit” your video into a 16:9 canvas automatically. Your original video is 1920×800 (that’s 2.40:1 CinemaScope, not 16:...

Eso que te pasó es más común de lo que parece al cambiar a CapCut Pro o al actualizar la aplicación. Te explico lo que suele ocurrir y cómo puedes int...

Buongiorno! Capisco benissimo la tua frustrazione: sei passato da un prezzo mensile di €9,99 (Pro) a €23,99, senza alcun servizio aggiuntivo visibil...

Hi, Based on the issue you have reported, below is our observation: Expected Results CapCut should engage both hardware encoder and decoder o...

Hi, You have already confirmed that: Text-to-Speech works on another account but not yours It fails on all devices/networks with your ac...