Hi, This happens when CapCut subscription is linked to a different account than the one you are logged into. The payment goes through, but the app d...

Hi, If you see “Ineligible for Recommendation” on a video you made in CapCut and posted on TikTok, it means TikTok will not push that video to the F...

Hi, To turn off Super Resolution in CapCut, you need to disable it in the Export settings before saving your video. Steps for Mobi...

Hi, Your account may have been automatically locked by CapCut’s security system due to multiple logins from several devices and possibly a second pe...

알겠습니다. 지금까지 상황을 정리하면 핵심 포인트가 하나 있습니다. VM에서는 CapCut 정상 작동 같은 네트워크 / 같은 DNS 호스트 Windows에서만 Security Notice 발생 DNS / DoH / VPN / ...

Hi, For an acquisition of ~325 CapCut Pro licenses, you are operating at a scale where it is best to approach enterprise / team licensing rather tha...

Hi, An MP4 video file does NOT actually contain a “cover image” the way a YouTube video or TikTok post does. When you export from CapCut on PC: ...

Hi, This is a very common confusion with the PC version of CapCut, and here nothing is actually wrong with your editing. The issue comes from how Ca...

CapCut currently only gives you Page Scroll. So if you are used to scrolling ahead during playback, previewing upcoming edits or navigating while the ...

CapCut for Mac might not have some of the menu items mentioned earlier. Where the transcript options button is? In the Transcript panel, the contro...

Hi, It looks like your template creation is hitting a bottleneck during the final processing or upload phase. Since "Creating template" requires a c...

Hi, The timeline preview inside the Transcript panel is missing in CapCut Pro for Mac. This issue has been discussed by other users also recently an...

Hi, We would request you to write this message to [email protected] which will directly deliver the message to CapCut Customer Support te...

Hi, This is a recent CapCut desktop change + cloud sync issue, not something you broke. From your screenshots we can see three important things: ...