Issue with Exporting Templates – Loading Stuck

Hi,

CapCut gets stuck on the "Loading" screen during export, especially when the ad doesn't even appear.

This is a known issue some CapCut users have encountered, especially when trying to export videos made from community templates.

You've already tried many common troubleshooting steps, which is great. Since those haven't worked, let's explore some more specific solutions and factors that might be causing this:

1. Project-Specific Issues:

• Corrupted or Problematic Elements: Sometimes, a specific clip, photo, transition, effect, or audio element within your template can cause the export to glitch.
  • Identify the culprit: Try exporting smaller sections of your video. If you can pinpoint a section that causes the issue, try removing or replacing elements within that section.
  • Complex Effects/Transitions: If your template uses very complex or resource-intensive effects, try simplifying them. Some users have reported issues with certain transitions or animations.
  • Voice Changer/Loudness Normalization: Some users have reported issues with audio effects like voice changers or loudness normalization causing export problems. Try undoing and reapplying them, or temporarily removing them for export.
• Compound Clips: If you've used compound clips, sometimes they can become problematic. Try recreating them or breaking them down into individual clips for export.
• Project Duplication: A strange but sometimes effective fix is to duplicate your project, then try exporting the duplicated version.

2. Clear “My Space” in CapCut

Even if you cleared cache:

• Open CapCut > Go to Me > Tap My Space > Tap the gear ⚙️ icon or "Manage storage" > Clear unnecessary drafts/templates/downloaded materials.

Some templates may load data-heavy cached elements that block export.

3. Use a Local Export Workaround (Manual Export)

If it's a template project:

1. Tap on the template to open it.

2. Instead of using “Export,” tap the Edit button.

3. You’ll now see the project as a regular timeline.

4. Tap Export from the timeline view instead of using the template’s export interface.

   • This avoids the stuck ad screen altogether.

4. Disable Ad Blockers or Private DNS

If you're using:

• AdGuard, Blokada, or other VPNs

• Private DNS settings (e.g., dns.adguard.com)
  These may block CapCut’s ad SDK, which is required to complete template exports.

Disable these and try again.

5. Try the Web or PC Version

If the mobile version continues to misbehave:

• Use CapCut Web: https://www.capcut.com

• Or open the same project in CapCut for PC, where the ad requirement might be bypassed or behave differently.

6. Device Performance and Storage:

• Insufficient Storage Space: Even if you think you have enough, CapCut can require a significant amount of free storage for the export process, especially for longer or higher-resolution videos.
  • Free up more space: Delete unnecessary files, apps, or other data from your device.
  • Check internal storage: Ensure your device's internal storage has ample free space, not just external storage if you use it.
• RAM/Memory: CapCut needs sufficient RAM to process and export videos. Close all other apps running in the background to free up memory for CapCut.
• Large File Size/High Settings: If you're exporting at a very high resolution (e.g., 4K) or frame rate (e.g., 60FPS), it demands more processing power and time.
  • Lower export settings: Try exporting at a lower resolution (e.g., 1080p or 720p), frame rate (e.g., 30 or 25 FPS), and bitrate. This is a common solution for export issues. You can always export a lower quality version to see if it works, then try a higher quality one.

7. CapCut Application Specifics:

• Hardware Encoding (PC): If you're using CapCut on a PC, try disabling hardware encoding in the settings (Settings > Performance > uncheck "Speed up hardware encoding").
• Downgrade CapCut Version: While generally not recommended for security and feature reasons, try downgrading to an older version of CapCut that didn't have the specific export issues they were facing. This is more of a last resort and requires caution.
• Check for "Pro" features: Even if you haven't explicitly used "Pro" features, sometimes a template or element might silently include a "Pro" feature that requires a subscription for export. While your issue specifically mentions the ad not appearing, it's worth checking if any "Pro" indicators appear during the export attempt.

4. Network/Server Issues:

• CapCut Server Status: Although you mentioned the ad isn't appearing, sometimes server issues on CapCut's end can affect various functionalities, including export. You can check back later if there is CapCut server issues online.
• VPN/Proxy: If you're using a VPN, try disabling it during the export process. Sometimes VPNs can interfere with app functionality.
• Switch to a Different Network:
  • Try using a different Wi-Fi network or switch to mobile data.
  • CapCut templates often require a specific server call to load ads or authenticate export rights, and certain ISPs/firewalls might block this silently.

Why This Happens

This usually occurs due to:

• Ad loading or tracking errors

• A template being region-locked or deprecated

• Corrupted download of the template

• App’s backend failing to respond during export triggers

What to do next:

1. Duplicate Project and Test Sections: This is often the most effective way to find a problematic element. Duplicate your template project. Then, start by deleting large chunks of clips/elements and try exporting. Keep narrowing down the problematic section until you identify the specific clip, image, transition, or effect that's causing the freeze.
2. Adjust Export Settings: As mentioned, try exporting at 720p/30fps first to see if it completes. If it does, gradually increase the settings until you find the breaking point.
3. Review all elements in the template: Look for anything unusual, like a very high-resolution image, a very long video clip, or a very complex animation.
4. Contact CapCut Support: If none of these steps work, it's best to reach out to CapCut's customer support.
   • Go to Me > Settings > Help Center > Report a problem.
   • Select the template export issue and attach screenshots, and mention all the steps you've tried.
   • Provide them with detailed information about your device, CapCut version, and the troubleshooting steps you've already taken.
   • They might have specific insights into template-related export bugs.

It's a process of elimination, but with persistence, you should be able to identify and resolve the issue.