CapCut for Mac might not have some of the menu items mentioned earlier.

Where the transcript options button is?

In the Transcript panel, the controls are very subtle.

Look in the top-right corner of the Transcript panel for:

··· (three dots icon)

Steps:

1. Open the Transcript tab.

2. Move your mouse to the top-right of that panel.

3. Click the three dots (···).

4. Toggle:

   • Show timestamps

   • Text-based editing

   • Captions

Sometimes the timeline markers disappear when timestamps are hidden.

How to delete and re-generate the transcript?

If the transcript gets corrupted, regenerating it restores the timeline.

Steps:

1. Open the Transcript panel.

2. At the top of the transcript list, look for a trash icon 🗑 or "Delete transcript".

3. Click Delete transcript.

4. Click Generate transcript again.

CapCut will re-analyze the audio and rebuild the timestamps.

Why the timeline may be missing?

From your screenshot, the transcript lines appear but the timestamp markers are missing on the left.

This happens when:

• "Show timestamps" is turned off

• The transcript failed to sync with the clip

Create a test project:

1. New project

2. Import any short clip

3. Select the clip

4. Click Transcript → Generate

If the timeline appears there, the problem is only in your current project file.

One more thing we noticed in your screenshot:
Your transcript panel shows speaker labels but no timestamp column, which strongly suggests timestamps are disabled or the transcript bugged during generation.

Can you send one more screenshot showing the full CapCut window (especially the top bar of the Transcript panel) and we can point exactly where the button should be on your screen.

Hi,

The timeline looks blank inside the "Remove filler words" tool is that your timeline view is fully zoomed in to the frame level (2f, 4f, 6f, 8f).

Because it is showing fractions of a single second, the content of your video is stretched way past your screen, making it look empty.

You can easily fix this by zooming out:

• Look at the bottom-right corner of the timeline area (just above the blue Delete and Cancel buttons).

• You will see a zoom slider with a - on the left and a + on the right.

• Currently, your slider indicator is pushed all the way to the right (+).

• Drag that slider handle back to the left (towards the -), or click the Fit to Screen icon next to it (the small square/monitor icon just to the left of the slider).

Once you zoom out, your entire video clip and its corresponding cuts/filler markers will snap back into view. Let me know if this works.

This does not seem to be visual zoom error or a simple UI scaling glitch. mostly CapCut is completely failing to draw or pass the audio data block to that secondary timeline window, even though it can read it well enough to make the text transcript.

Since this problem is happening across two separate computers on version 8.9.1 (even with entirely fresh installations and different media), it is highly likely a core bug introduced in this CapCut build's UI engine, or it's a conflict with the codec/container processing in the "Remove Filler Words" popup window.

Because CapCut auto-updates aggressively, below are the workarounds to force the waveform engine to engage, or roll back to a stable state:

Separate the Audio track first

The transcript window struggles less when it doesn't have to parse a multiplexed video/audio stream concurrently.

• On your main timeline, right-click your clip and select Separate audio.

• Once the audio track is sitting independently underneath your video, right-click only the audio track and choose the Transcript-based editing / Remove filler words option.

• See if isolating the raw audio file forces the UI container to populate the waveform peaks.

The Proxy workflow:

Sometimes CapCut fails to index the sound wave for secondary UIs if the resolution or compression ratio of the raw source clip is heavy.

• In your main project settings (top right panel under Project), enable Proxy.

• Set it to performance mode and let CapCut finish generating the proxy file.

• Once the proxy is active, launch the filler word tool again. The lightweight proxy stream often successfully bypasses whatever rendering deadlock is freezing that timeline track.

Change CapCut's internal rendering API

CapCut uses your Windows graphics layers to render different pop-up windows. If the main interface works but this specific tool window is blank, it's an interface rendering bug.

• Close your project to return to the home page.

• Go to Settings (gear icon) > Settings > Performance.

• Look for Render Engine or GPU interface rendering (depending on the exact sub-version layout). If it is set to DirectX, switch it to OpenGL (or vice versa).

• Save, fully close CapCut from your system tray, relaunch, and test.

Rolling back to an earlier version

If you subscribed for the smooth workflow using this feature, then version 8.9.1 could be unstable. You can safely downgrade to a version where this layout was completely stable (like a version 8.0.0 or 7.x.x build).

• CapCut stores its setup installers locally on your computer before updating. Check this path first: C:\Users\<YourUsername>\AppData\Local\CapCut\Apps.

• You will see folders named after older version numbers. Inside those folders, you can often find the previous version's executable (CapCut.exe) or its original installer file.

• Running a slightly older version will let you use the Pro features you paid for without the 8.9.1 interface bugs.

Let me know how it goes.