For the last 3 days i can't generated media for the video, nothing shows up when i click on "generate ai media", usually it would show me the style so i can pick, but now nothing is showing.
Hi,
This is a known bug happening for many users right now especially on CapCut PC and iOS where the AI Video Generator / AI Media styles don’t load. It mostly happens after a server-side update from CapCut.
Below are the fixes you can try:
1. Switch region temporarily
This is currently the MOST reliable fix.
CapCut AI features sometimes stop loading depending on your region/server.
Try switching your CapCut region:
On Mobile
Open Settings → General → Language & Region
Change region to United States or Singapore
Restart CapCut
Try AI Media again
On PC
CapCut PC follows your account region:
Log out of CapCut
Use a VPN → set to US / Singapore / UAE / UK
Log in again
Open AI Media
Our community users have mentioned that styles show instantly once region changes.
2. Clear "Cache & Effects Cache"
This often fixes the loading issue.
On CapCut PC
Go to Settings → Cache → Clear All Cache
On Mobile
Go to CapCut → Settings → Clear Cache
Force Close
Reopen
3. Make sure you are logged in with the SAME account
Sometimes the AI tab won’t load if:
You are logged out
You switched between Apple/Google/TikTok login
You are using restricted “Guest Mode”
Log out → Log in again with your main account.
4. Disable Adblockers / Firewalls on your PC
CapCut AI tools require connection to:
ByteDance AI servers
TikTok login validation
If you are on PC:
Turn off Firewall temporarily
Disable VPN (unless used for region switching)
Disable any adblockers or DNS blockers
Restart CapCut.
5. Reinstall CapCut as mentioned below
A normal uninstall generally does not fix this.
Do the clean reinstall method:
PC:
Uninstall CapCut
Delete this folder manually:
Restart PC
Install fresh from here
iPhone:
Delete → Reinstall
(Your projects stay in iCloud if sync is ON)
6. Try AI Video Generator from another location
Sometimes only one AI panel breaks.
Try the OTHER entry points:
Options to open AI Media:
Templates → AI Video
“AI Image” tab → switch to “Video”
Home → “AI Video Generator”
Effects → AI Effects (Beta)
Upload an image → “AI Enhance” → “Video Mode”
One of them may load styles even if the main one fails.
What if none of these fixes work?
Then the problem is 100% on CapCut’s servers, not your device.
The biggest clue: You said this started 3 days ago, and many users are reporting the same issue this week.
CapCut often rolls out:
Style updates
AI model upgrades
Server-side maintenance
During this, some users temporarily lose:
AI templates
AI Media
AI Characters
AI Photos
It usually comes back within 3–5 days.
If you need additional support, you can inform us:
Are you using PC, iPhone, or Android?
What country/region is your device set to?
Does AI Image Generator load, or is that blank too?
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