Hi,

If you're on the CapCut Pro plan but still seeing watermarks on exported videos, here are the most likely causes and how to fix them:

1. Not Logged In or Logged into the Wrong Account: Double-check within the CapCut application (desktop or mobile) that you are actively logged in with the exact account that has the active Pro subscription. Sometimes users might be logged into a free account by mistake.
   • Open CapCut.
   • Tap "Me" or the profile icon.
   • Make sure it shows your Pro subscription status.
   • If not, log out and log in with the email/account that has the Pro subscription.
2. Subscription Sync Issue: There might be a delay or a sync issue between your payment/subscription status and the app itself.
   
   • On iPhone:
     • Go to Settings > Apple ID > Subscriptions.
     • Make sure CapCut Pro is listed.
     • Then open CapCut and go to Settings > Restore Purchases.
   • On Android:
     • Go to the Google Play Store > Subscriptions.
     • Confirm CapCut Pro is active.
     • In CapCut, go to settings and tap "Restore Purchase".
3. Remove Watermarks Manually Before Export
   • Even with Pro, some templates or effects may still add watermarks, especially if they’re from community templates.
     • Tap on the watermarked element (usually at the end of the timeline).
     • Look for a "Delete" or "Remove watermark" option.
     • Check for watermark on stickers, text templates, or AI features as well.
4. Outdated App Version: Make sure you are using the latest version of the CapCut application. Bugs that cause this kind of issue are often fixed in updates.
   • Go to the App Store or Google Play Store.
   • Check if CapCut has an update available.
   • Update and restart the app.
5. Temporary Glitch: Sometimes, it's just a temporary CapCut glitch.

6. Check Export Settings: While less likely to cause the standard CapCut watermark, quickly review your export settings to ensure nothing unusual is selected. The standard watermark should be automatically removed for Pro users.

7. Log Out and Log Back In: Try logging out of your CapCut account within the app and then logging back in. This can sometimes force a refresh of your account status.

8. Restart Device: A simple restart of your phone or computer can sometimes resolve temporary software issues.

9. Region or Server-Side Bug
   • In rare cases, regional servers might not sync your Pro status. If none of the above works:
     • Try uninstalling and reinstalling CapCut (your cloud projects and Pro plan are safe if you're logged in).
     • Then log back into your Pro account.

What to Do:

• Verify your login and subscription status within the CapCut app/website. Confirm the Pro plan is active and linked to the account you're using.
• Update the CapCut application to the latest version available.
• Log out and log back into your account within CapCut.
• Try exporting a different, simple project to see if the issue persists.

If none of these steps work, the best course of action is to contact CapCut customer Support directly.

• Tap "Me" > "Help Center" > "Feedback", then describe the issue.
• Provide them with details about your account, subscription status, the device you are using, and the issue you're experiencing.
• Attach a screenshot or screen recording of the exported video with the watermark.
• They can look into your specific account and help resolve the problem.