i am facing same problem

Hi,

There can be some issues at the time of subscribing to CapCut PRO. Check out all the below steps before reaching out to CapCut customer service:

1. Payment Method Issues

• Card Declined:
  • Double-check card details (number, expiration date, CVV).
  • Ensure you have sufficient funds.
  • Contact your bank about potential limits or restrictions.
  • Verify that your billing address matches your account details.
• Payment Processing Errors: Your chosen payment method may have temporary issues—try again later or use an alternative method.
• Try other sources of payment options such as PayPal, Wire Transfer, Crypto etc.

2. Account Issues

• Existing Subscription: Check if you already have an active CapCut Pro subscription to avoid duplicate purchases.
• Account Limitations: In rare cases, restrictions on your account might prevent purchases.
• Geographic restrictions: CapCut is unavailable in certain countries based on the country specific restrictions or ban. You will not be able to complete the purchase if you are using payment options based on those countries.

3. Technical Issues

• CapCut Server Problems: Temporary issues with CapCut’s payment system could be causing the failure.
• App Glitches: Restart or reinstall CapCut to resolve any software-related problems.

4. Troubleshooting Steps

• Try a Different Payment Method: Use another credit card or PayPal if available.
• Clear App Cache & Data: This can resolve temporary glitches within the app.
• Using VPN: If CapCut is banned in your country then try using a VPN and connect. While purchasing CapCut PRO make use of international card or PayPal as your payment option. 
• Contact CapCut Support: If the issue persists, reach out to CapCut’s support team at [email protected] with details of the problem and any error messages you’ve encountered.

5. Additional Resources

• Contact Your Bank: If you suspect a card issue, confirm with your bank whether there are any holds or restrictions.
• Check Video Tutorials Online: Watch the below video tutorial on how to buy CapCut PRO

By following these steps, you should be able to resolve your issue and complete your CapCut Pro subscription purchase. If problems persist, CapCut support can assist further.