Hi,

Thanks for sharing the screenshot. Based on what we see, it looks like CapCut's “Usa come riferimento un volto” (Use a face as reference) feature is encountering an issue when generating the image, specifically when you upload a face and input the prompt "Una bambina vestita da orsetto bianco gioca sulla neve" (A little girl dressed as a white teddy bear playing in the snow). CapCut is showing an error message: "Impossibile generare. Riprova." which means "Unable to generate. Retry." This indicates a general failure in the image generation process when using a face reference.

Here are a few possible reasons for the failure:

1. Temporary Server Issues: The text-to-image feature, especially with image references, relies on CapCut's servers. There might be temporary technical difficulties or high server load causing the generation to fail.

   • Solution: Wait a while and try generating the image again, as the error message suggests ("Riprova").
2. Face Reference Conflict
   • Sometimes the image generation AI struggles to merge a custom face (from your reference) with a very specific costume or scene—like a child in a teddy bear outfit on snow. It may be too complex or outside the model's training data.
     • Try simplifying the prompt, for example:
       • "Una bambina gioca sulla neve" → then progressively add details.
       • Or test with a different prompt entirely using the same reference photo.

3. App Glitch or Bug: Sometimes, apps can have temporary glitches or bugs affecting specific features.

   • Solution: Try closing and reopening the CapCut app. You could also try restarting your device. Make sure your CapCut app is updated to the latest version from the App Store.

4. Reference Image Issues: The specific face image you uploaded might be causing problems. This could be due to:

   • Low resolution or poor quality.
   • Complex background elements.
   • The angle or lighting of the face.
   • The file format (though standard formats are usually fine).
   • Solution: Try using a different, clear, well-lit photo of the face as a reference.
   • If the face in the uploaded image is:
     • Too dark/blurry
     • Not facing forward
     • Obstructed (e.g., by hair or hands)
     • …the AI may fail to identify it properly. Try using a photo with a clear, well-lit face, ideally centered and without accessories like hats or sunglasses.

5. Prompt Complexity: Combining a face reference with a very complex text prompt might overload the AI generator.

   • Solution: Try simplifying your text prompt (e.g., "Una bambina sulla neve" instead of "Una bambina vestita da orsetto bianco gioca sulla neve") to see if it generates successfully with the face reference.

6. Internet Connection: AI image generation requires a stable internet connection.

   • Solution: Ensure you are connected to a stable Wi-Fi or cellular network.

7. Feature Limitations or Changes: CapCut might have updated the feature, potentially introducing new limitations or bugs related to using face references.

8. Restricted Prompt or Content
   • Occasionally, the AI may block prompts involving children with certain outfits or themes due to content policy filters—even if your request is innocent. The term "orsetto bianco" (white teddy bear) might be misinterpreted.
     • Try adjusting the wording, e.g.:
     • "Una bambina in un costume invernale gioca sulla neve"
     • or "Una bambina in un vestito bianco gioca con la neve"

If you continue to experience problems after trying these steps, consider using the "Dai un feedback" (Give feedback) option shown in the app to report the issue directly to CapCut.

Want help tweaking the prompt or testing alternative wording that still captures your idea? Just let us know what style or mood you're going for.