Dear CapCut Support Team,
I hope this message finds you well.
I recently purchased the CapCut Pro subscription via the web, and I was not aware of the promotional offer on the mobile app for first-time subscribers, which was priced at 1780 EGP for the first year. After subscribing on the web, I noticed that this offer was no longer available on my mobile app.
Given the significant price difference (700 EGP), I would kindly request assistance with either:
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A refund of the price difference between the amount I paid for the web subscription and the promotional price available on the mobile app,
or -
Guidance on how to proceed with a refund and whether the first-time promotional offer (1780 EGP/year) will be available again if I cancel my current subscription and subscribe through the mobile app.
Thank you in advance for your support. I look forward to your response.
Best regards,
Marc
Hi,
Refund Request for Web Subscription
Since you purchased CapCut Pro via the web, you will need to contact CapCut customer support directly to request a refund. Here is how you can do it:
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Write an email to [email protected] or @capcut.com" target="_blank" rel="noopener">commercepro.support@capcut.com
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Provide the following in your message:
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Your email address used for the subscription.
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Proof of payment (receipt or transaction ID).
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Mention that you were unaware of the first-time promotional offer in the mobile app (EGP 1780/year).
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Politely request a refund so you can resubscribe via the mobile app using that promotion.
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Will the Promotional Offer Reappear After Canceling?
The first-time offer (EGP 1780/year) is available only once per Apple/Google account and may disappear if:
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You have already subscribed through another platform (e.g., the web).
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The CapCut system flags you as a current subscriber.
Important:
Even if you cancel your web subscription and uninstall/reinstall the app, there is no guarantee the promotional price will reappear. It depends on how CapCut tracks your account’s promotional eligibility.
Suggested Approach
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Request a refund first from the web purchase.
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Wait for confirmation of cancellation/refund.
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Sign out and back in on the CapCut mobile app (use the same email/Apple ID/Google ID).
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Check again in the app’s “Pro” section to see if the EGP 1780/year promotion is available.
Recommendations:
- Initiate the Refund: Your first step should be to contact CapCut customer support immediately to request a refund for your web subscription. Clearly stating your reason related to the differing mobile offer might help your case.
- Inquire with Support: When you contact CapCut support for the refund, also directly ask them if canceling your current web subscription will make your account eligible for the first-time subscriber offer of 1780 EGP for the year on the mobile app. Getting this confirmation directly from them is crucial.
- Check the Mobile App After Cancellation (If Refund is Processed or Subscription Ends): If your refund is processed or your current web subscription term expires after cancellation, check the CapCut mobile app before attempting to subscribe again. See if the 1780 EGP offer is now presented to you.
Important Considerations:
- Refunds are not always guaranteed and are subject to CapCut's policies.
- The availability and terms of promotional offers can change. The 1780 EGP offer might not be available indefinitely.
- Ensure you cancel the auto-renewal of your current web subscription to avoid being charged again. You can typically do this within your account settings on the CapCut website.
By requesting a refund and directly inquiring with CapCut support about your eligibility for the mobile offer after cancellation, you will have the most accurate information to proceed.
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