Hi,

Since you have already tried all the login options (Google, Facebook, TikTok, Email) and nothing happens (the login window might not proceed or simply closes/does nothing), let's try some troubleshooting steps to get your CapCut Pro access working on your PC (version 5.5.0):

1. Basic Checks (Restart & Internet):

• Restart CapCut: Close the application completely (make sure it's not just minimized) and reopen it.
• Restart Your PC: A full system reboot can often resolve temporary glitches.
• Check Internet Connection: Ensure you have a stable internet connection. Try opening a web browser and visiting a few websites. Sometimes unstable connections can interfere with login verification.

2. Verify Account & Subscription Status:

• Try Logging In Elsewhere: Can you log into your CapCut account successfully on your phone or via the CapCut web interface (if available)? This helps determine if the issue is specific to the PC app or the account itself.
• Confirm Subscription: Double-check where you purchased the Pro subscription (e.g., through the mobile app store, directly from CapCut). Log into that platform (Apple App Store, Google Play Store, CapCut website account section) and verify that your Pro subscription is active and linked to the exact email/social account you are trying to use on the PC. It's easy to accidentally use a different Google/Facebook account, for instance.
• Sometimes, using different login methods can create separate accounts, leading to subscription recognition issues.

3. Application Specific Troubleshooting:

• Run as Administrator: Right-click the CapCut shortcut or executable file and select "Run as administrator". Sometimes permission issues can interfere with login processes.
• Clear CapCut Cache: Corrupted cache files can sometimes cause login problems. Look within CapCut's settings for an option to clear cache. If you can't find it easily, you might need to locate the cache folder manually (found in AppData\Local or AppData\Roaming under a CapCut-related folder - be cautious when deleting files manually).
• For Windows:
  • Close CapCut.
  • Navigate to %LocalAppData% and delete the "CapCut" folder.
  • Also, check %AppData% and %ProgramData% for any remaining "CapCut" or "ByteDance" folders and delete them.
• For Mac:
  • Close CapCut.
  • In Finder, press Command + Shift + G and go to ~/Library/Application Support/, then delete the "com.lemon.capcut" folder.
  • Also, check /Library/Caches/ and /Library/Preferences/ for any related files and delete them.

• A safer alternative might be reinstallation (see step 5).
• Check for Updates (Even if you know the version): While you're on 5.5.0, go to CapCut's settings or help menu and see if there's a "Check for Updates" option. The most latest release is version 5.9.1 for CapCut PC. Downloading this latest version can resolve your issues especially if bugs have been fixed in the latest version.

4. System Level Checks:

• Temporarily Disable Antivirus/Firewall: Sometimes security software can mistakenly block CapCut's connection to its login servers. Temporarily disable your antivirus and firewall, try logging in again. Remember to re-enable them immediately afterward, regardless of whether it worked, to keep your PC secure.
• Check for VPN/Proxy: If you are using a VPN or proxy server, try disabling it and logging in again. These can sometimes interfere with connections.

5. Reinstall CapCut:

• Uninstall: Completely uninstall CapCut from your PC using the Windows "Add or remove programs" feature.
• Restart: Restart your PC after uninstalling.
• Download Latest Version: Download the latest available version for PC using the link provided above. Don't rely on the version you currently have saved; get a fresh download.
• Reinstall: Install the newly downloaded version.
• Try Logging In: Attempt to log in again.

6. Check for Region or Server Issues

• If you used a VPN during your initial PRO purchase, there might be a region mismatch.

• Try logging in without a VPN, ensuring your computer's region settings match your actual location.

• Alternatively, if you haven't used a VPN before, try using one now to see if accessing from a different region resolves the issue. ​

7. Use the 'Restore Purchase' Option

• In the CapCut desktop app, click on the “Join Pro” button.

• Look for a small “Restore” link at the bottom of the purchase pop-up.

• Clicking this should sync your PRO subscription details from your account to the desktop application.

8. Contact CapCut Support:

• If none of the above steps work, the issue might be a specific bug with version 5.5.0 on your system configuration, or an issue with their login servers affecting some users.
• Email: [email protected]
• When contacting them, clearly state:
  • You are using CapCut for PC, version 5.5.0.
  • You have an active Pro subscription.
  • Provide:
    • Your CapCut account email address.
    • Proof of PRO subscription purchase (e.g., transaction receipt).
    • Your operating system details (e.g., Windows 11, macOS Sonoma).
  • Describe the login problem: Clicking login buttons does nothing/the application doesn't respond.
  • Mention the troubleshooting steps you've already tried.

Hopefully, one of these steps resolves the login problem and allows you to access your Pro features and export your crucial materials. Start with the simpler steps first. Good luck!