Hi,

It is very surprising, especially since you have a Pro subscription and it was working before. Getting stuck at 89% repeatedly usually points towards a processing or connection issue, either on your device or CapCut's end.

Since it's been happening for 4 days, let us go through some troubleshooting steps, starting with the most common culprits:

1. Restart Everything:

   • Force Close CapCut: Make sure the app is completely closed, not just minimized.
   • Restart Your Phone: A simple reboot can often clear temporary glitches affecting apps and network connections.

2. Check Your Internet Connection: AI Effects rely heavily on CapCut's servers for processing.

   • Stable Connection: Ensure you have a strong and stable Wi-Fi or mobile data connection. Try switching between Wi-Fi and mobile data if possible to see if one works better.
   • Speed Test: Run a quick speed test to ensure your connection isn't unusually slow or unstable.

3. Clear CapCut's Cache: Corrupted temporary files can cause unexpected errors.

   • Go to your phone's Settings > Apps > CapCut > Storage > Clear Cache. (The exact path might vary slightly depending on your phone model and OS version). Do not clear data yet, as this might delete projects.

4. Check Device Storage: Video processing, especially with AI effects, requires free space on your device.

   • Ensure you have ample free storage available (at least a few GBs). Lack of space can cause processes to fail mid-way.

5. Update CapCut: Make sure you are using the latest version of the app from your app store. Developers often release updates to fix bugs.

6. Try a Different AI Effect: See if any AI effect works on the same clip, or if it's specific to the Van Gogh effect. This helps narrow down if it's a general AI processing issue or specific to that effect.

7. Try the Effect on a Different Clip: Try applying the Van Gogh effect (or any AI effect) to a completely different, short video clip. This helps determine if the issue might be related to the specific 4-second keyboard clip (though less likely since it worked before).

8. Using VPN:
   • You can use a VPN to change the virtual location, as certain features might be restricted or experience issues in specific regions. However, proceed with caution and ensure you're complying with all relevant terms of service and local regulations when using a VPN.

9. Reduce Processing Load:

   • Close other background apps that might be consuming RAM or processing power.
   • Try applying the effect without any other edits applied to the clip first (if you added filters, adjustments, etc., before the AI effect).

10. Reinstall CapCut (Last Resort): If nothing else works, uninstalling and reinstalling CapCut can fix deeper app issues. Warning: Be sure to back up any important projects or drafts if possible, as reinstalling might clear app data. Check if your projects are synced to the cloud (if you logged in with an account).

For a video guide on resolving loading issues in CapCut, you might find this video helpful:

Since it worked before on the same clip and device, it's quite possible it's a temporary server-side issue with the specific effect or processing queue that CapCut needs to resolve. However, going through the steps above will rule out common problems on your end. If none of these work after trying them, contacting CapCut technical support directly through the app or by writing an email to [email protected] will be the next best step.