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Cannot change password for email account

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(@Israel Odai)
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We register a pro account by using google to sign up the account. We wanted to change the password and it seems we can’t do that. We wanted to reach out to you guys how we can resolve that. Thanks you.

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(@Anonymous)
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We register a pro account by using google to sign up the account. We wanted to change the password and it seems we can’t do that. We wanted to reach out to you guys how we can resolve that. Thanks you.

 

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CapCut Edit
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(@admin)
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Joined: 1 year ago

Hi,

Since you signed up for CapCut Pro using your Google account, the password for your CapCut account is the same as your Google account password.

Why You Can't Change the Password in CapCut:

  • When you use Google to sign up, you're essentially logging in through your Google account (OAuth).
  • CapCut never stores or uses a password for your account — it just relies on Google for authentication.
  • That's why there's no option to change your CapCut password — because it doesn’t have one.

Therefore, to change your CapCut password, you'll need to change your Google account password. Here's how you can do that:

  1. Go to your Google Account. You can do this by going to myaccount.google.com or by clicking on your profile picture in any Google service (like Gmail, YouTube, etc.) and selecting "Google Account".
  2. On the left navigation panel, click Security.
  3. Under "How you sign in to Google," click Password. You might need to sign in again for security reasons.
  4. Enter your new password.
  5. Click Change Password.
  6. This will update the login credentials used to access CapCut via Google.

Once you change your Google account password, that new password will also be the one you use to log in to your CapCut Pro account.

If you are trying to switch from a Google login to a standard email/password login in CapCut, then this is not a straightforward process, because CapCut currently does not support converting a Google-linked account into a regular email/password account within the app or website.

If your account was created via Google sign-in, it's locked into using that login method — there's no built-in option to unlink Google and set a custom password/email directly.

Workaround Options:

  • Option 1: Create a New CapCut Account with Email/Password
    • Log out of your current CapCut account.
    • Go to the login/sign-up screen.
    • Choose “Sign up with email” and create a new account using your preferred email and password.
    • Purchase or transfer CapCut Pro only if you're okay starting fresh — projects and Pro status don’t carry over automatically.
  • Option 2: Contact CapCut Support to Request Migration
    • While CapCut doesn't openly advertise account migration, you can try requesting it by contacting their support team. Here’s a message you can send:
      • Subject: Request to Convert Google-Linked Account to Email/Password Login
      • Hello CapCut Support,I created my CapCut Pro account using Google login, but I would like to switch it to a standard email and password login. Currently, there is no option in the app to do this.Is it possible to convert or migrate my existing account to an email-based login without losing my projects or Pro subscription?Here are the details:Google-linked email: [your email]CapCut username (if any): [your username]Thank you for your help!

    • You can send this by writing an email to [email protected] and [email protected]

Let us know if you have any other questions around this.

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