Hi, We are sorry to hear you are experiencing difficulties purchasing and exporting videos with CapCut on your Mac. This issue can arise due to vari...

Hi, Based on the image you have shared, CapCut is showing a "Shortcuts conflict" message because the key combination Ctrl+Alt+P, which it uses for t...

Hi, Thanks for sharing the screenshot. Based on what you are describing and the image (showing the project download stuck at 69% with the “Conectand...

Hi, You are right — in CapCut Desktop version 5.9.1, they removed the custom aspect ratio option that previously allowed you to manually input value...

Hi, Getting stuck at 1% during export is a common sign that something is wrong with your CapCut. These problems can arise from various factors, incl...

Hi, When you click on a folder within the CapCut media panel, it navigates into that folder to show you its contents. To get back to the main ("ro...

Hi, Let us break down this "side-by-side configuration is incorrect" error you are encountering with CapCut. Based on the Event Viewer log you pro...

Hi, It is confusing when an official-looking article seems to contradict both your experience and the information from support. ​CapCut's desktop ...

Hi, We see the style you are aiming for in the image. You want a solid block of text, several lines long, that acts as a single unit you can place a...

Hi, This is a common challenge when company purchasing policies meet consumer-focused subscription models. Based on standard practices for CapCut ...

Hi, Based on the current features of CapCut for Android, there isn't a direct, single "Copy Formatting" or "Paste Attributes" function that works ex...

Hi, We understand you are having issues with missing imported media in your draft files when transferring projects between computers, and difficulti...

Hi, You are unable to subscribe to CapCut Pro and are getting stuck with a "Check result" message after trying both credit card and PayPal. The imag...

Hi, Stuttering or freezing video after export, especially when the audio plays fine, is a common issue in video editing. Since it happens specifical...

Hi, Usually, you don't need to find a specific past update file. When you update CapCut, you get the latest available version, which includes all th...