Hi, You are getting an "IMPOSSIBLE TO LOAD, the file does not exist" error (or "Impossibile caricare / Il file non esiste" as shown in your screensh...

Hi, Thanks for sharing the screenshot. Based on what we see, it looks like CapCut's “Usa come riferimento un volto” (Use a face as reference) featur...

Hi, We understand it is frustrating when uploads don't work, especially for several days. Based on the screenshot you provided, the upload of your p...

Hi, ​If you purchase a new CapCut subscription while your current one is still active, the new subscription will not automatically extend your exist...

Hi, What you are describing is part of a recent change CapCut has rolled out. What’s Happening CapCut used to allow Pro users to store and manag...

Hi, This is a common observation, and unfortunately, the direct camera recording option within the template selection/editing interface is not avail...

Hi, Thanks for the screenshot. You are right, CapCut sometimes shows a quick-access banner or prompt like "Long videos to Shorts" when you open the ...

Hi, Seeing that "Update needed" loop even after you've updated and restarted on multiple devices is quite surprising. The error message in your scre...

Hi, It is a peculiar situation when CapCut behaves differently based on the laptop brand, especially when CapCut Pro features are missing only on MS...

Hi, It is surprising that features like "Enhance voice" and "Vocal separation" get stuck at 20% on multiple devices suggests the issue might not be ...

Hi, You are running into a common misunderstanding about how video editing works. Here is why dragging your finished music video file into CapCut ...

Hi, Thanks for sharing that image. There is no "Record screen" shortcut listed in the CapCut shortcut editor UI, which makes it tricky to fix direct...

@loev265 Yes, that might break transitions like Cube, Page Turn, Flip, etc., because they require duplicated frames to blend from one clip to another....

Hi Ann, We completely understand that it can be disruptive when CapCut you rely on for your professional work suddenly stops functioning, especially...

Hi, Thanks for sharing the video — we watched the clip, and we see exactly what you are describing. The Cube transition is supposed to take the next...