Hi, The discrepancy between the timeline preview and the exported file (audio/video out of sync in preview, correct in export; incorrect cuts in exp...

Hi, CapCut Pro has had some price changes recently, and many users have reported similar issues. To try and re-enable auto-renewal at your previou...

Hi, The fact that transitions, effects, stickers, and voice filters show “No content” or don’t load at all likely points to one of the following roo...

Hi, If you’re receiving the message “Accesso limitato al tuo account CapCut” ("Limited access to your CapCut account"), it usually means CapCut has ...

Hi, CapCut has recently introduced new limitations for free users, especially when using features or templates associated with the Pro version. The ...

Hi, CapCut offers different versions and plans that might be suitable for your organization's use on 30 PCs. It is important to differentiate betwee...

Hi, CapCut’s standard Pro plan is designed for individual use only, which means sharing account access across multiple people (like a team) violates...

Hi, CapCut on Mac does not currently support templates in the same way the mobile (iOS/Android) version does. Here's why and what's going on: Why ...

Hi, Thanks for the detailed info, we understand how frustrating that kind of glitch can be, especially when it keeps shifting after multiple renders...

Hi, Thanks for sharing the video. We have reviewed it and see exactly what you are talking about when you click the full screen button in CapCut's p...

Hi, Possible Causes of the 45% Freeze in CapCut’s Translation Tool CapCut Server/Backend Issue (Most Likely) Many AI features in CapCut (...

Hi, Thanks for the screenshot and the context. Since your CapCut PC app shows that you have a Pro subscription active, but Pro effects/animations ar...

Hi, CapCut’s auto-reframing sometimes gets triggered unintentionally, especially during edits like fixing grammar in auto-captions. Since auto-refra...

Hi, If you are getting the message "rejected by processor channel due to high level risk" when trying to pay for CapCut PRO with your VISA card, thi...

Hi, If the Reverse tool in CapCut isn't working, even with CapCut Pro, here’s a step-by-step guide to troubleshoot and fix the issue: 1. Basic che...