Hi, CapCut on Mac does not currently support templates in the same way the mobile (iOS/Android) version does. Here's why and what's going on: Why ...

Hi, Thanks for the detailed info, we understand how frustrating that kind of glitch can be, especially when it keeps shifting after multiple renders...

Hi, Thanks for sharing the video. We have reviewed it and see exactly what you are talking about when you click the full screen button in CapCut's p...

Hi, Possible Causes of the 45% Freeze in CapCut’s Translation Tool CapCut Server/Backend Issue (Most Likely) Many AI features in CapCut (...

Hi, Thanks for the screenshot and the context. Since your CapCut PC app shows that you have a Pro subscription active, but Pro effects/animations ar...

Hi, CapCut’s auto-reframing sometimes gets triggered unintentionally, especially during edits like fixing grammar in auto-captions. Since auto-refra...

Hi, If you are getting the message "rejected by processor channel due to high level risk" when trying to pay for CapCut PRO with your VISA card, thi...

Hi, If the Reverse tool in CapCut isn't working, even with CapCut Pro, here’s a step-by-step guide to troubleshoot and fix the issue: 1. Basic che...

Hi, When you are paying for CapCut Pro you expect smooth performance. Here are some steps to help fix or reduce the audio/video sync delay while edi...

Hi, We are sorry to hear you are experiencing issues with your CapCut Pro subscription. This problem, where Pro features disappear despite an active...

Hi, If you are subscribed to CapCut PRO but can't find the AI Expand feature, you are not alone several users have reported similar issues. Here are...

Hi, You are not alone—many professional editors using CapCut Pro experience regional limitations, especially in countries like Nigeria, despite payi...

Hi, You are not dumb at all and your frustration is completely valid, and you are definitely not the only one who's noticed this issue in CapCut. ...

Hi, We are really sorry you are going through this, getting charged after trying to cancel a trial. Let us go step by step to help you get your mone...

Hi, Thanks for sharing the details—let us break this down and work through it step by step. You are currently facing two main issues: Issue 1: Can...