Hi,

CapCut freezing on upload is a very common issue, and it is usually caused by memory, storage, or file-related problems. Below we will show you a step-by-step checklist, starting with the fastest fixes.

Quick fixes (try these first)

1. Fully restart CapCut and your device

• Close CapCut completely (not just minimize it)

• Restart your phone or computer

• Reopen CapCut and try uploading again

This clears temporary memory bugs.

2. Check available storage

CapCut will freeze if your device is low on space.

• Make sure you have at least 5–10 GB free

• Delete:

  • Old videos

  • Screen recordings

  • Unused apps

  • Downloads folder junk

Even if CapCut is installed, video importing needs extra free space.

If you are on mobile (Android / iPhone)

3. Clear CapCut cache (Android)

• Settings → Apps → CapCut → Storage → Clear Cache

• Do NOT clear data (that deletes projects)

iPhone:

• You will need to delete & reinstall CapCut (projects may be lost if not backed up)

4. Check video format & resolution

CapCut may freeze when importing:

• 4K / 60fps+ videos

• Very long clips

• Screen recordings with odd codecs

Try this test:

• Upload a short 5–10 sec video

• If that works → the original file is the problem

Fix:
Convert the video to:

• MP4

• 1080p

• H.264 codec (if possible)

If you are on PC / Laptop

5. Move the file to a local folder

CapCut freezes if the file is:

• On an external drive

• In cloud folders (Google Drive, OneDrive, iCloud)

Move the video to:

Documents > CapCut > Media

Then import again.

6. Check your RAM & background apps

CapCut is heavy.

• Close:

  • Chrome tabs

  • Discord

  • OBS

  • Games

• Open Task Manager → make sure RAM isn’t maxed out

If you have 8GB RAM or less, CapCut may struggle with large videos.

Still freezing? Try this

7. Update or roll back CapCut

• Update to the latest version

• If it started after an update, uninstall and install the previous stable version

8. GPU issue (PC only)

CapCut sometimes freezes due to GPU acceleration.

• Settings → Performance

• Turn Hardware Acceleration OFF

• Restart CapCut

Can you post below information as a reply to this thread so that we can help you further:

1. Are you using Phone or PC/Mac?

2. Video length + resolution (e.g. 4K, screen recording, iPhone video)

3. Does CapCut freeze immediately or after loading bar starts?

We will give you a targeted fix instead of generic steps.