CapCut id: 4883269741
Dear CapCut Support,
I am a well-known capcut template creator going by the name of " jm' " amassing 13,500+ followers on capcut and millions of uses on the app and I believe I have made a significant impact on the new template creators in the Uk who implement my style of templates into their own way.
However, I have a problem.
My account seems to have been glitched for about a year now where it says,
"Service is unavailable in your country/region".
This happens when I try to do creator tasks, despite the fact that I live in the uk and made my account in the uk. I also have not had a creator level or levelled up for several months as I seem to have been removed from this creator level up system due to the same reason that its " not available in my country / region " which is the uk. I also do not show up on leaderboards anymore and I have missed out on many features such as the insights under my template where I can see total rewards earned, views gathered and uses gathered per week. I have been on CapCut since early January 2024 and view this as unfair to me that I am unable to experience these features and do not even get a reply back on surveys or any emails I fill out. I feel left out and have no idea why this is happening.
I also do not use VPN to make edits or to create my account so I am confused why I am limited.
I will attach screenshots, and if anything can be done please let me know.
Thank you.
Hi,
Thank you for sharing the screenshots and the detailed context your explanation is clear, and your concern is completely valid. Given your reach and impact as a CapCut creator, it’s understandable how frustrating it must feel to be locked out of core creator features despite being in the UK.
Here is a structured plan you can use to get this issue addressed effectively:
The message “Service unavailable in your country or region” appears when CapCut’s internal region mapping or creator eligibility system incorrectly flags your account as being outside of supported countries.
This can happen due to:
-
A region mismatch between your CapCut account and TikTok login (if linked).
-
A backend glitch where your creator program eligibility is stuck from a previous update.
-
An outdated country tag in CapCut’s database for older UK-based accounts created before the Creator Center’s region expansion.
-
Reward Center vs. Creator Center desync — your Reward Center still works (as shown), but the Creator Center (which manages levels and insights) isn’t recognizing your region.
Step-by-Step fix and best action plan
1. Verify your account region (inside CapCut)
Go to:
Profile → Settings → Language & Region → Region
Ensure it’s set to United Kingdom (not “English (Global)” or “United States” — those can trigger errors).
If it’s already UK, move to the next step.
2. Re-login & Clear Cache
-
Log out of your CapCut account completely.
-
Clear the app cache (on iPhone: Settings → General → iPhone Storage → CapCut → Offload App).
-
Reinstall CapCut from the UK App Store (make sure your Apple ID region is UK).
-
Log back in.
If the region mismatch persists, continue.
3. Contact CapCut customer Support with proper evidence
You should email CapCut directly at:
[email protected]
and also through the app via:
Me → Settings → Feedback → Report a problem
Use this message (you can copy/paste and personalize):
Subject: Urgent: Creator Center Region Lock Error (UK-Based Account)
Body:
Hello CapCut Team,
I am a CapCut creator from the United Kingdom with over 13,500 followers and millions of template uses. My creator name is jm’, and I’ve been on CapCut since early 2024.
For nearly a year, my account has shown the error message:
“Service unavailable in your country or region” whenever I access the Creator Center.Because of this, I have been unable to level up, access creator insights, or view leaderboard data, despite being a verified and active UK creator. I also do not use VPNs, and my account was created and operated fully within the UK.
Attached are screenshots showing:
My Reward Center balance and payouts.
The Creator Center error message.
My profile showing location and engagement.
Could you please manually verify my account region and restore access to the Creator Center features and level system?
Thank you for your time and assistance.
Best regards,
jm’
CapCut ID: [your ID shown under your profile]
Email: [your contact email]
4. Optional - backup Contact
If you get no response within 10–14 days, message CapCut’s official TikTok account (@capcut or @capcut_global) with a brief version of this issue many creators have gotten faster support this way.
Points to note
-
Avoid using TikTok login if your TikTok region is different (e.g., US); use your CapCut account directly.
-
Avoid VPN or proxy apps, even in the background, when logging in.
-
Keep screenshots of your earnings and profile for proof in case of migration or recovery.
Leave a reply