Hi, Seeing that "Update needed" loop even after you've updated and restarted on multiple devices is quite surprising. The error message in your scre...

Hi, It is a peculiar situation when CapCut behaves differently based on the laptop brand, especially when CapCut Pro features are missing only on MS...

Hi, It is surprising that features like "Enhance voice" and "Vocal separation" get stuck at 20% on multiple devices suggests the issue might not be ...

Hi, You are running into a common misunderstanding about how video editing works. Here is why dragging your finished music video file into CapCut ...

Hi, Thanks for sharing that image. There is no "Record screen" shortcut listed in the CapCut shortcut editor UI, which makes it tricky to fix direct...

@loev265 Yes, that might break transitions like Cube, Page Turn, Flip, etc., because they require duplicated frames to blend from one clip to another....

Hi Ann, We completely understand that it can be disruptive when CapCut you rely on for your professional work suddenly stops functioning, especially...

Hi, Thanks for sharing the video — we watched the clip, and we see exactly what you are describing. The Cube transition is supposed to take the next...

Hi, We are sorry to hear you are experiencing difficulties purchasing and exporting videos with CapCut on your Mac. This issue can arise due to vari...

Hi, Based on the image you have shared, CapCut is showing a "Shortcuts conflict" message because the key combination Ctrl+Alt+P, which it uses for t...

Hi, Thanks for sharing the screenshot. Based on what you are describing and the image (showing the project download stuck at 69% with the “Conectand...

Hi, You are right — in CapCut Desktop version 5.9.1, they removed the custom aspect ratio option that previously allowed you to manually input value...

Hi, Getting stuck at 1% during export is a common sign that something is wrong with your CapCut. These problems can arise from various factors, incl...

Hi, When you click on a folder within the CapCut media panel, it navigates into that folder to show you its contents. To get back to the main ("ro...

Hi, Let us break down this "side-by-side configuration is incorrect" error you are encountering with CapCut. Based on the Event Viewer log you pro...