Hi, Since you have already tried the common login methods (TikTok, Facebook, and your known email addresses), here is a breakdown of how you can try...

Hi, It seems to be a potential interaction between the AI processing, the original video's characteristics (like High Dynamic Range - HDR), and the ...

Hi, You are experiencing a CapCut PC login bug where the login window appears black and prevents you from accessing your Pro subscription. This is a...

Hi, Thanks for the clear explanation and image. The glowing "square" around the clock emoji appears because the emoji you imported has a transparent...

Hi, Thanks for the image and the detailed explanation. You are right to be concerned as this is not normal behavior for CapCut Pro, especially after...

If you've purchased the Professional version of CapCut on your mobile device but are unable to access it on your computer, it's likely due to account ...

Hi, This is a common issue with CapCut since not all features are released globally at the same time. The AI Character feature (also known as AI Pre...

Hi, Yes, you can use the professional version of CapCut (CapCut Pro) on both your phone and computer with a single subscription. CapCut Pro supports...

Здравствуйте! Да, вы можете пользоваться одной подпиской CapCut Pro как на телефоне, так и на компьютере, если входите в один и тот же аккаунт (через ...

Hi, You have highlighted two distinct problems: Missing Search Bar in Media Library: Y You are not seeing the expected search bar (magnifying...

Hi, You are referring to the Mission Impossible-style burning fuse effect template you see in CapCut on your phone, but not on your desktop (v6.0.0)...

Hi, To change the email address associated with your CapCut Pro account, you need to access your account settings within the CapCut application or o...

Hi, Currently, CapCut does not offer a built-in feature to prevent words from breaking across lines, which can be particularly problematic for langu...

Hi, CapCut Pro subscriptions are designed for individual users, allowing access on multiple devices by the same user. However, sharing a single acco...

Hi, This issue you're facing in CapCut — where splitting a video or frozen frame results in mismatched or completely different-looking segments — co...