Last seen: Mar 11, 2026
Hi, CapCut sometimes auto-creates a second account if you log in with a different method than before (email vs. phone vs. Apple ID vs. Google, etc.)...
Hi, The CapCut Pro paywall is still showing because you applied (or previously applied) a Pro-only feature in your timeline in this case, it looks l...
Hi, Thanks for the added details. Since you are in Texas, Pro subscriber, tried reinstalling to v7.0.0, etc., here are some more advanced troublesho...
Hi, Many CapCut users have reported that the Lip Sync (or “AI lip sync”) feature has disappeared or is not showing up in certain PC builds, even Pro...
Hi Shamaon You want to buy CapCut Team / Team license for your office, but it’s not working properly. We will help you troubleshoot, and also explai...
Você quer solicitar o reembolso da cobrança indevida da assinatura CapCut. Como solicitar o reembolso Se você assinou via App Store (iPhone/iP...
Hi, CapCut is trying to “fit” your video into a 16:9 canvas automatically. Your original video is 1920×800 (that’s 2.40:1 CinemaScope, not 16:...
Eso que te pasó es más común de lo que parece al cambiar a CapCut Pro o al actualizar la aplicación. Te explico lo que suele ocurrir y cómo puedes int...
Buongiorno! Capisco benissimo la tua frustrazione: sei passato da un prezzo mensile di €9,99 (Pro) a €23,99, senza alcun servizio aggiuntivo visibil...
Hi, Based on the issue you have reported, below is our observation: Expected Results CapCut should engage both hardware encoder and decoder o...
Hi, You have already confirmed that: Text-to-Speech works on another account but not yours It fails on all devices/networks with your ac...
Option A: Check website account settings Visit the CapCut website and log in. Navigate to Account Settings → Billing/Subscription. Lo...
Hi, You are on CapCut Mobile with a keyboard attached editing ~3-min talking head clips. This can be broken down into two parts: 1. Return to star...
Hi, This issue where CapCut indicates you have a Standard subscription despite having paid for Pro is a known glitch. Here’s how to troubleshoot and...
Hi, You have set up the CapCut Teams plan with 2 seats, but the invite/join process is broken. This is a known issue that happens with CapCut Teams,...