The collected text templates, stickers, special effects, and transitions have all disappeared

Hi,

You are not alone as many CapCut users have reported similar issues where their text templates, stickers, transitions, or special effects suddenly disappear or become inaccessible. Here's a breakdown of what might be causing the problem and how to fix it:

Causes & Fixes

1. App Version Change or Region Lock

• Cause: CapCut regularly updates its content library, and sometimes specific assets become region-locked or get moved to a different section. Sometimes, this can lead to certain assets being temporarily or permanently removed, moved, or even reclassified as "Pro" (requiring a subscription). This is a very common complaint among users.

• Fix:

  • Go to Settings → Region/Language and try switching to a commonly supported region like United States or Singapore.

  • Reboot the app to see if the assets reappear.

2. CapCut Server or Account Sync Issue

• Cause: Sometimes, cloud assets tied to your account don’t load properly.

• Fix:

  • Make sure you're logged into the same CapCut account as before (especially if you use multiple devices).

  • Log out and log back in.

  • Ensure you have internet access, then wait a minute to let assets sync.

3. CapCut Pro Content Not Accessible

• Cause: Some items are available only to CapCut Pro users, and if your Pro subscription expired or glitched, those might vanish. Some assets might have been free previously but are now part of the CapCut Pro subscription. If you were using them without a subscription and they disappear, this could be why.

• Fix:

  • Go to Settings → Account → Subscription and check your Pro status.

  • If you paid but it's not showing, try restoring your purchase (on mobile, look for a "Restore Purchases" option).

4. Cache Issue or Corrupt App Data

• Fix:

  • On mobile: Go to your phone Settings → Apps → CapCut → Storage → Clear Cache (not data!).

  • On PC: Close CapCut, then reopen it; if needed, reinstall it. Your projects won’t be deleted unless you uninstall without backup.

5. Beta Features / Experimental Builds

• Cause: If you’ve been using a beta or test build (especially on PC), some features or effects may be unstable or removed.

• Fix:

  • Check for updates from the official website or app store and install the latest stable version.

6. Internet Connection Issues:

CapCut relies on an active internet connection to load many of its assets, especially those that are not downloaded locally. If your internet is unstable or disconnected, you might see blank sections where templates or effects should be.

Check Your Internet Connection:

• Ensure you have a stable and strong internet connection (Wi-Fi or mobile data).

• Try switching between Wi-Fi and mobile data to see if it makes a difference.

7. Cache Corruption:

Over time, CapCut cache can become corrupted, leading to display issues or missing content.

• Clear CapCut's Cache (and Data if necessary):

  • Android: Go to your phone's Settings > Apps (or Apps & Notifications) > CapCut > Storage > Clear Cache. You can also try "Clear Data" but be aware this will log you out and you may lose unsaved drafts (though projects usually sync to the cloud).

  • iOS: There isn't a direct "Clear Cache" button like on Android. You might need to offload or delete and reinstall the app.

    • Offload App: Settings > General > iPhone Storage > CapCut > Offload App. This frees up storage but keeps your documents and data. Reinstall the app afterward.

    • Delete App: If offloading doesn't work, you can delete the app entirely and reinstall it from the App Store. Be very cautious as this might delete local drafts. Ensure any important projects are backed up or exported.

8. Check for "Pro" Status:

Browse through the categories where your favorite assets used to be. Do you see a "Pro" badge or lock icon on them? If so, they might now require a subscription.

Make sure your CapCut app is updated to the latest version. CapCut Developers often release updates to fix bugs and introduce new content. Check your app store (Google Play Store or Apple App Store) for updates.

Extra Tips

• Try switching from portrait to landscape mode (on mobile) or adjusting window size (on PC)—sometimes content becomes hidden due to layout bugs.

• If you're using CapCut on emulator (like BlueStacks), switch to official mobile or PC versions.

Still Not Working?

If the above doesn't help:

1. Tap Profile → Help Center → Report a Problem.

2. Explain which assets are missing and attach a screenshot if possible.

3. You can also send an email to [email protected].

While it's incredibly frustrating to lose access to assets you rely on, the most common reasons point to app updates, server-side changes, or temporary glitches. Keep your app updated and try the troubleshooting steps, and if the problem persists, reaching out to CapCut support is your best bet.