technical issues error code: 2_2_301_36010111

Hi,

What you are describing is a known CapCut Pro subscription sync issue, and that specific error code (2_2_301_36010111) usually appears when CapCut’s payment verification or account link between App Store / Play Store / CapCut account is broken or mismatched.

Let’s fix it step-by-step:

1. Confirm Your Login and Region

• Open CapCut → Tap Me/Profile (bottom right).

• Ensure you’re logged in with the same account (TikTok, Apple ID, Google, or Email) that you used to buy CapCut Pro.

• CapCut Pro access is linked to the account, not the device.

• Also, check your App Store / Play Store region — subscriptions from one region sometimes fail in another (e.g., UK vs US account mismatch).

2. Try to Restore Purchases

On mobile (iOS or Android):

• Open CapCut → tap Settings (⚙️) → tap CapCut Pro / My Plan → choose “Restore purchase” (on iOS) or “Restore” (on Android).

• Wait 10–20 seconds.

• If successful, you’ll see “CapCut Pro (Active)” or your plan name appear.

On CapCut for PC (Windows/Mac):

• Make sure you’re signed in with the same account used on your phone.

• Then click Profile → My Plan → Sync from mobile if available.

3. Clear Cache and Restart

• On Android: Settings → Apps → CapCut → Storage → Clear cache (don’t clear data yet).

• On iPhone: Just close the app completely and reopen.

• Restart the device and reopen CapCut.

• Then try again to access your Pro tools.

4. Check your subscriptions

Depending on where you purchased:

▶ Google Play:

• Go to play.google.com/subscriptions

• Check if CapCut Pro shows as “Active”.

▶ Apple App Store:

• Settings → Apple ID → Subscriptions → Check CapCut Pro status.

If it’s active in store but not in app, then the sync is broken (continue to step 5).

5. Sign Out & Sign Back In

• Sign out of CapCut.

• Reboot the device.

• Open CapCut → sign in again using the same purchase account.

• Check if Pro features appear.

6. If You Still See the Error (2_2_301_36010111)

This means CapCut’s payment verification server rejected the token.
Try:

1. Uninstall CapCut completely.

2. Reboot your phone.

3. Reinstall from official source (App Store / Play Store / capcut.com).

4. Log in → go to My Plan → tap Restore Purchase.

If the error persists:

• Take a screenshot of your App Store/Play Store receipt (showing active subscription).

• Go to Settings → Help → Feedback → Report a problem → Subscription/Pro not working in the CapCut app.
  Attach the screenshot and mention:

“Error code: 2_2_301_36010111 — I have two active subscriptions but cannot access CapCut Pro.”

CapCut support usually fixes it by manually syncing your account within 2–3 business days.

Extra tip:

If you have two active subscriptions (say one via Google and another via Apple or different CapCut account), the app sometimes gets confused which one to validate. Cancel one of them (you’ll still keep Pro until the period ends) — it often solves the sync issue immediately.

If you can tell us which platform you are using iPhone, Android, Windows, or Mac — and where you purchased your CapCut Pro (App Store / Play Store / website)?
That way we can give you the exact fix for your setup.