I am a long-term user of CapCut. However, I have recently encountered an issue where I cannot share videos to social media while using CapCut Online. I am writing to report this problem and sincerely request your assistance in identifying and resolving it.
Main Issue:
When I click the "Export" button in the upper right corner and access the sharing page, the "Share on social" social media icons are missing.
Problem Phenomenon:
The "Share on social" section does not display the icons for quick video sharing to social media platforms such as TikTok, YouTube, and Facebook.
Expected Resolution:
Please inform me of the specific cause of the missing sharing icons and provide the corresponding solution.
Thank you for your patience in investigating and supporting this matter. I look forward to your reply.
Hi,
As requested, here are the likely causes and concrete troubleshooting steps. You can try these, and we can further debug if none work.
Possible causes
Here are the most probable reasons why the “Share on social” icons (TikTok, YouTube, Facebook, etc.) would disappear in CapCut Online:
| Cause | Explanation |
|---|---|
| Feature availability / permission / account tier | The online version may hide or disable direct social sharing for some users (free vs paid, region restrictions, account status). |
| Feature rollout / A/B testing | The sharing icons may have been temporarily disabled or removed in your version or region as part of a rollout or test. |
| Bug or regression | A recent update on the CapCut online platform might have introduced a bug that hides that UI section. |
| Browser compatibility / script blocking | If certain scripts or elements are blocked (e.g. by extensions, ad blockers, privacy settings), the icons might not load. |
| Insufficient permissions | The web client might need extra permissions (popups, third-party embeds) to show external share links. |
| Cache or corrupted UI state | A stale cache or corrupted UI asset might prevent the social-share icons from rendering properly. |
What other users are experiencing:
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In recent versions the “social media section disappeared” in CapCut.
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“Export” option was replaced by a “Post” option only, which may alter or remove UI for manual sharing.
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In CapCut Online, you can “directly share on platforms such as TikTok, YouTube, Facebook, Instagram, and more” via the export dialog.
So the existence of the feature is confirmed however there seems to be variation in behavior across versions/users.
Solutions / troubleshooting steps to try now:
Try these steps in sequence. After each step, check whether the social-share icons return.
1. Confirm your account type / feature availability
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Check whether you are using a free version or a Pro / paid version of CapCut Online. Sometimes certain share-to-social features are restricted to paid tiers.
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If CapCut has recently changed its feature set, see if there's a note in the “Release Notes / Updates” section (or “What’s New”) indicating changes to social sharing in your region.
2. Use a different browser or incognito mode
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Try opening CapCut Online in another browser (Chrome, Firefox, Edge, etc.) to see whether the social-share icons appear there.
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Try an incognito / private window, to disable extensions and caches, and see if the icons show.
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Disable any browser extensions, ad blockers, or script blockers (like uBlock, NoScript) and refresh the page.
3. Clear browser cache / storage / UI state
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Clear the browser’s cache and cookies for the CapCut domain.
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Hard-refresh the page (Ctrl+F5 or equivalent) to reload all assets.
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If CapCut Online stores local UI state (in localStorage / IndexedDB), try clearing data for that domain (check Developer Tools → Application tab).
4. Check popup / permission settings
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CapCut might use embedded iframes or external windows for social sharing. Ensure your browser allows popups and third-party content from the CapCut site.
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If your browser blocks mixed content or external scripts, allow the necessary ones.
5. Update / ensure you are on the latest version
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If CapCut Online has version switching (or updates), make sure you are using the latest version or build.
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If there is a “Check for updates” or “Switch to new version” toggle in the web interface, use it.
6. Contact CapCut support or report a bug
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Because this may be a regression or region-specific issue, submit a bug report or support ticket to CapCut, including:
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The browser and OS you are using (and version).
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A screenshot of your export UI (showing the missing icons).
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Steps to reproduce (e.g. “click Export → missing icons”).
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- Write an email to [email protected] by mentioning the above.
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CapCut’s support may have known fixes or patches for your specific version / region.
7. Workaround: manual export + manual upload
If the share icons are missing, you can still export the video file to your device and then manually upload it to social platforms:
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In the export dialog, choose the file export (e.g. MP4 download) option.
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Save the file locally.
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Go to social media (TikTok, YouTube, etc.) and upload directly there.
This bypasses the missing UI. Not ideal, but ensures you can still post.
We can try to check whether this issue is known for your specific region and find a version-specific fix.
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