Hello,

It is surprising when a specific feature causes CapCut Pro to crash, especially one as useful as Auto Adjustment for color grading. This kind of problem can stem from various sources, including software bugs, hardware limitations, driver issues, or even conflicts with other software.

Here is a breakdown of potential causes and troubleshooting steps you can try on your Windows 11 PC:

1. Update CapCut Pro: Make sure you are using the latest version of CapCut Pro for PC. Developers frequently release updates that fix bugs and improve stability. Check within the app or on the official CapCut website for updates.

2. Update Graphics Drivers: Auto Adjustment relies heavily on your graphics card (GPU). Outdated or corrupted graphics drivers are a very common cause of crashes in video editing software.

   • Identify your graphics card (NVIDIA, AMD, or Intel).
   • Go to the manufacturer's official website (NVIDIA GeForce Experience, AMD Adrenalin Software, or Intel's Driver & Support Assistant).
   • Download and install the latest drivers specifically for your GPU model and Windows 11. Do not rely solely on Windows Update for graphics drivers.

3. Check System Requirements: Ensure your PC meets or exceeds the recommended system requirements for CapCut Pro, especially for processing video effects. Insufficient RAM, CPU power, or GPU capabilities can lead to crashes during intensive operations like Auto Adjustment.

4. Restart Everything: Sometimes a simple restart can clear temporary glitches.

   • Close CapCut Pro completely.
   • Restart your Windows 11 PC.
   • Re-open CapCut Pro and try the Auto Adjustment again.

5. Try with Different Media: The issue might be specific to the video file you are trying to adjust.

   • Try using the Auto Adjustment feature on a different video clip, preferably one with a standard codec and format (like H.264 MP4).
   • If it works on other clips, the original video file might be corrupted or in a format that CapCut is struggling with. You might need to convert that specific file using a tool like HandBrake before importing it into CapCut.
   • If your project has a high resolution or heavy effects, try lowering the resolution temporarily to see if the app stabilizes.

6. Clear CapCut Cache: CapCut stores temporary files (cache) that can sometimes become corrupted. Look within CapCut's settings for an option to clear the cache. If there isn't one, you might need to manually locate and delete the cache folder (often found in C:\Users\[YourUsername]\AppData\Local\CapCut or similar – be careful when deleting files manually).

7. Run CapCut as Administrator: Sometimes permission issues can cause problems. Right-click the CapCut Pro shortcut and select "Run as administrator" to see if that helps.

8. Check Background Applications: Other software running in the background could be consuming system resources or conflicting with CapCut. Try closing unnecessary applications (browsers with many tabs, other editing software, game launchers, etc.) before using the Auto Adjustment feature. Use Task Manager (Ctrl+Shift+Esc) to monitor CPU, GPU, and RAM usage when you attempt the Auto Adjustment – see if any resource spikes to 100% just before the crash.

9. Reinstall CapCut Pro: If none of the above steps work, your CapCut installation might be corrupted.

   • Uninstall CapCut Pro completely through Windows Settings (Apps > Installed apps).
   • Restart your PC.
   • Download the latest version from the official source and reinstall it.

10. Check Windows Updates: Ensure your Windows 11 operating system is fully updated, as OS updates can include fixes that improve application compatibility and stability.

11. Enable Proxy Media: Working with high-resolution videos can be resource-intensive. Enabling proxy media creates lower-resolution copies of your footage for editing, which can improve performance and reduce crashes. To enable proxy media in CapCut:

    • Click on the Settings button on the home page.

    • Select Settings.

    • Go to the Performance tab.

    • Check the Proxy option.​

     

12. Adjust Compatibility Settings: Running CapCut in compatibility mode may help resolve issues related to Windows 11. To do this:​

    • Search for CapCut in the Windows search bar.​

    • Right-click on the CapCut application and select Open file location.​

    • Right-click on the CapCut executable file and choose Properties.

    • Navigate to the Compatibility tab.

    • Check the box for Run this program in compatibility mode for: and select an earlier version of Windows.​

    • Click Apply and then OK.

13. Report the Bug: If the problem persists after trying these steps, it's likely a bug within CapCut Pro itself. Use the feedback or support option within the CapCut application or write an email to [email protected] to report the issue. Provide details about your system (Windows version, CPU, GPU, RAM) and the exact steps that lead to the crash.

Hopefully, one of these steps will resolve the crashing issue for you! Good luck.

For a video guide on fixing CapCut crashes and freezing issues on Windows 11, you might find the following video helpful: