Issue with Publishing Templates After Latest Update

Hi,

Since you've already tried the common troubleshooting steps, let's look at some other possibilities and advanced solutions for your CapCut template publishing problem:

Possible Causes and Solutions:

1. "Many People Are Using This Feature Now" / Server Overload:

   • Explanation: One common error message encountered by CapCut users is "Many people are using this feature now. Try again later." This indicates that CapCut's servers are experiencing high traffic, leading to publishing failures.

   • Solution: This is largely out of your control. The best approach is to wait for a few hours and try publishing again during off-peak times.

2. Regional Restrictions / VPN Issues:

   • Explanation: CapCut features, including template publishing, can sometimes be subject to regional availability or restrictions. If your IP address or location is not recognized as a supported region for template creation/publishing, you might face issues. Also, if you are using a VPN, it might be causing conflicts.

   • Solution:

     • Disable your VPN: If you are using one, try disabling it and publishing.

     • Try a different network: If possible, try connecting to a different Wi-Fi network or using mobile data to see if it's a network-specific issue.

     • Consider a VPN: If you suspect region restrictions are the cause, using a VPN to connect to a server in a region known to have full CapCut functionality (e.g., the US). However, be aware that using a VPN might violate CapCut's terms of service.

3. App Permissions:

   • Explanation: Ensure CapCut has all the necessary permissions on your device, especially for network access and storage.

   • Solution: Go to your device's app settings (for CapCut) and verify that all relevant permissions are granted.

   • Go to your phone’s Settings > Apps > CapCut > Permissions
   • Make sure Storage, Network, and Media access are granted.
   • Lack of storage permission can silently cause export/upload failures.

4. Corrupted Project File:

   • Explanation: While you've reduced complexity, the project file itself might have become corrupted, preventing successful publishing.

   • Solution: Try creating a brand new, very simple template project with just a few elements and see if that publishes successfully. This can help isolate if the issue is with a specific project or the publishing function in general. If the simple project publishes, you might need to recreate your more complex templates.

5. New Account Restrictions:

   • Explanation: If your CapCut creator account is relatively new, there will be a waiting period or certain criteria to fulfill before you can publish templates freely.

   • Solution: Continue trying to publish, and if it's a new account, this issue might resolve itself after some time.

6. Outdated App Version (even after reinstallation):

   • Explanation: Although you reinstalled, sometimes the app store might not immediately offer the absolute latest version, or there might be a pending hotfix.

   • Solution: Double-check the app store (Google Play Store for Android, Apple App Store for iOS) to ensure you have the absolute latest version of CapCut installed. Sometimes, checking for updates manually might reveal a new version that wasn't immediately pushed.

   • Google Play Store or App Store > CapCut > Tap “Update” (even if it says "Open")
   • If you're already on the latest, try uninstalling, rebooting, and reinstalling again. This sometimes forces a clean patch reset.

7. Copyright or Content Restrictions (New Policies):

   • Explanation: Recent updates to CapCut's terms of service(June 2025) have brought stricter licensing around music, templates, and content use, especially for commercial purposes. Your template might be unknowingly violating these new policies.

   • Solution:

     • Review your template's content: Check if you are using any copyrighted music, stock assets, or elements that might not be cleared for commercial use.

     • Consider using CapCut's licensed music/assets: If you're creating templates for public use, stick to CapCut's built-in library for music and stock elements, ensuring they are suitable for commercial use if applicable.

     • Avoid third-party elements: If you've imported any elements from outside CapCut, ensure you have the necessary rights and licenses.

8. Check for Publishing Restrictions: 

   • Sometimes CapCut may silently restrict publishing access if:

     • Your account has violated template publishing guidelines.

     • You've had templates flagged or removed in the past.

     What to do:

     • Go to Profile > Settings > Feedback & Help > Violations to see if there are any restrictions listed.

     • If there’s a violation record, try contacting support directly through Settings > Feedback > Report a Problem.

9. Switch to a Different Network (e.g., Mobile Hotspot)
   • CapCut may have trouble with certain Wi-Fi networks or ISPs after the update. Try switching to:
     • Mobile data (4G/5G)
     • Or a different Wi-Fi/hotspot
   • This often bypasses server connection issues or throttling.
10. Try Publishing from a Different Device
    • If you’re using Android, try publishing the same template using:
      • CapCut on iOS
      • CapCut Web on a desktop
    • This can rule out whether the problem is device-specific or account-related.
11. Test with a Minimal Template
    • Try creating a very basic test project with:
      • 1 image or 1 video
      • No transitions or effects
    • Then attempt to publish it. If this works, the issue may be with:
      • A specific effect or font not supported for templates
      • Excessive resource usage crashing the publishing engine

Contacting CapCut Support Team:

Since you've exhausted most user-side troubleshooting, the most effective next step is to directly contact CapCut's support team. They will have access to diagnostic tools and can provide specific guidance for your account and the issue you're facing.

The support email is below:

• [email protected]

When contacting CapCut, provide:

• A clear description of the problem ("Retry" message when publishing templates).

• All the troubleshooting steps you've already tried (internet, cache, re-login, reinstall, project size, etc.).

• Your CapCut user ID.

• The exact time and date of your most recent failed attempts.

• Screenshots of the error message if possible.

• Mention that you're a template creator and this issue is affecting uploads post-update

If Still Not Working:

Let us know the following and we will investigate further for you:

1. Are you using CapCut Android or iOS?

2. Is this issue happening for every template, or just one specific project?

3. What’s the CapCut version number you’re on?