I can’t connect my TikTok Account

Hi,

You want to link your TikTok account to your new CapCut account, but CapCut says the TikTok is already connected to another CapCut account — even though you disconnected it from TikTok’s settings.

Understanding the Problem

When you connect TikTok to CapCut, TikTok essentially grants CapCut "permission" to access certain aspects of your TikTok account. Even if you "disconnect" from the TikTok side, sometimes CapCut's internal data or cached information still holds onto that old connection. This can be exacerbated if you have multiple CapCut accounts or if the original disconnection wasn't fully processed.

Steps to Resolve the Issue

You've already taken the crucial step of disconnecting from TikTok's settings, but let's try a more thorough approach:

Part 1: Thoroughly Disconnect from TikTok (Again)

1. Open TikTok App: Go to your TikTok profile.

2. Access Settings and Privacy: Tap the three horizontal lines (hamburger menu) in the top-right corner, then select "Settings and privacy."

3. Go to Security and Permissions: Look for "Security and permissions" or "Security and login."

4. Find Apps and Services Permissions / Authorized Apps: This is where you manage what apps are connected to your TikTok. It might be called "Apps and services permissions" or "Authorized Apps."

5. Locate CapCut: Find CapCut in the list of connected apps.

6. Remove Access: Tap on CapCut and then select "Remove access" or "Disconnect." Confirm any prompts. Do this even if it says it's disconnected. Sometimes retrying the disconnection can clear lingering data.

7. You’ve done this, but TikTok sometimes keeps a "ghost link" in the backend.

Part 2: Clear CapCut Data (Crucial Step)

This is where the problem likely lies, as CapCut might be holding onto old information.

1. Close CapCut Completely: Make sure the CapCut app is fully closed on your device (not just minimized in the background).

2. Clear CapCut Cache and Data (Android):

   • Go to your phone's "Settings."

   • Navigate to "Apps" or "Applications."

   • Find "CapCut" in the list of apps.

   • Tap on "Storage" or "Storage & cache."

   • Tap "Clear Cache" first.

   • Then, tap "Clear Data" (or "Clear Storage"). Be aware that clearing data will reset the CapCut app to its fresh install state. You will lose any unsaved projects within the app. If you have ongoing projects, export them first if possible.

3. Offload App / Reinstall (iOS):

   • Go to your iPhone's "Settings."

   • Tap "General" > "iPhone Storage."

   • Find "CapCut" in the list.

   • Tap "Offload App." This clears the cache but keeps your documents and data.

   • If "Offload App" doesn't work, you might need to "Delete App" and then reinstall it from the App Store. Again, be cautious about unsaved projects.

4. If you're on PC:

   • Logout and then clear CapCut's cache or do a clean reinstall:

     1. Uninstall CapCut

     2. Go to:

        • C:\Users\[YourName]\AppData\Local\CapCut

        • Delete the CapCut folder

     3. Reinstall CapCut

Use the Same Device as TikTok

Make sure you're logged into the same TikTok account on the same device/browser when linking. CapCut pulls the token from the current active TikTok session.

Part 3: Reconnect on Your New CapCut Account

1. Open New CapCut App: Launch the CapCut app where you want to connect your TikTok.

2. Go to Profile/Me: Tap on your profile icon or the "Me" tab (usually in the bottom right).

3. Access Settings: Tap the gear icon for settings.

4. Manage Account / Social Media: Look for options like "Manage Account" or "Social Media."

5. Connect TikTok: Find the option to connect to TikTok and proceed with the login process. It should now prompt you to authorize the connection for your new CapCut account.

If it still says it’s linked to another account, go to Part 4.

Part 4: Use TikTok’s Built-In CapCut Reset

On TikTok, try this:

1. Go to Settings and Privacy

2. Tap Apps and websites > CapCut

3. If it shows an old CapCut account still connected, remove it.

Then:

• Open a browser and go to https://www.capcut.com

• Try logging in with TikTok — see which CapCut account it links to.

If the issue still persists…

Final Step: Contact CapCut Cusotmer Support

CapCut's servers sometimes don't update the TikTok unlink immediately. You can contact support directly with proof that your TikTok is disconnected:

• Email: [email protected]

• Describe the issue:

  • TikTok username

  • New CapCut email/username

  • Screenshot showing you removed CapCut in TikTok settings

Additional Troubleshooting Tips:

• Restart Your Phone: After clearing data/reinstalling, a device restart can help refresh network connections and app states.

• Check for App Updates: Ensure both your TikTok and CapCut apps are updated to the latest versions. Bugs are frequently patched.

• Strong Internet Connection: Make sure you have a stable internet connection throughout the process.

• Try a Different Network: If you're on Wi-Fi, try connecting using mobile data, or vice versa, to rule out network-specific issues.

• Contact CapCut Support: If none of the above works, it's time to reach out to CapCut's customer support team. They will have tools to investigate account linking issues on their end.

If this is urgent and you want to use the account right now, you can try creating a CapCut account with another login method (email/Google) and import your TikTok videos manually via download/share link while the linking issue is resolved.

By systematically disconnecting and clearing data from both ends, you should be able to force a fresh connection for your desired CapCut account.