I can't acces my Pro account

Hi,

Thanks for explaining your situation clearly — here's what you should do to try and recover your CapCut Pro account:

Step-by-Step Guide to Recover Your CapCut Pro Account

1. Gather What You Have

Since you don’t have login details or access to the original device, but you do have screenshots of your user ID and proof of payment, prepare the following:

• Screenshot of your CapCut user ID (from your old device)

• Proof of payment (receipt from Apple, Google, or payment method used)

• Approximate date of purchase

• Any other identifying details (old username, subscription tier, etc.)

2. Contact CapCut Support

Go directly to CapCut’s official customer support. You can use one of these methods:

• In-App:

  • Open CapCut on your new device

  • Go to Settings > Help Center > Feedback or Report a Problem

  • Select an appropriate category (like "Account Problem")

  • Attach your screenshots and clearly explain the situation

• Email (Recommended if app access is limited):

  • Send an email to [email protected]

Sample Email Template:

Subject: CapCut Pro Account Recovery Request

Dear CapCut Support Team,

I previously purchased a CapCut Pro annual subscription on my old laptop, but unfortunately, I had to replace the device. I can no longer log in, and I don’t have access to my original login credentials or email.

However, I still have:
- A screenshot of my CapCut user ID (attached)
- Proof of payment for the annual Pro plan (attached)
- Approximate purchase date: [Insert Date]

I would really appreciate your help in restoring my Pro account access on my new device.

Thank you for your support!

Best regards,
[Your Name]

When you contact CapCut support, be sure to provide:

• Your User ID: This is the most important piece of information you have.

• Proof of Payment: Attach the screenshots of your payment confirmation. This will help them locate your transaction and verify your purchase.

• A brief explanation: Clearly state that you can't log in because you changed laptops and no longer have your old login details or email access. Mention that you paid upfront for a year and would appreciate regaining access.

3. Wait for a Response

It may take a few days for CapCut Support to respond. Be sure to check your email spam/junk folder as well.

Once you recover access, link your CapCut account to an email, phone number, or social login (TikTok, Facebook, etc.) to avoid this issue again.

CapCut will have a dedicated process for situations like this, especially when you can provide clear evidence of ownership. CapCut should be able to help you either recover your account or set up a new one and transfer your Pro subscription.