cap cut not working on my browser

Hi,

When CapCut Web (the browser version) looks “jumbled” or broken on the landing page, it usually means something’s off with how the page is loading styles/scripts. Let’s narrow it down step by step:

Quick fixes to try:

1. Refresh with cache bypass

   • On Windows: Ctrl + Shift + R

   • On Mac: Cmd + Shift + R
     This forces the browser to reload all assets.

2. Try another browser

   • CapCut works best on Chrome or Edge.

   • Safari or Firefox can sometimes render it incorrectly.

3. Clear browser cache + cookies for CapCut

   • Go to your browser settings → Privacy & Security → Clear data (choose only cached files and cookies for CapCut’s site if possible).

4. Disable extensions temporarily

   • Ad-blockers, script blockers, or VPNs can cause layout problems. Try opening in Incognito / Private mode.

5. Check screen zoom / scaling

   • Sometimes incorrect zoom levels (e.g., >125%) break CapCut’s layout. Reset to 100% zoom (Ctrl + 0).

6. Update your browser

   • An outdated browser can cause compatibility issues.

7. Check CapCut server status

   • Sometimes the issue is on CapCut side. If many users are reporting broken UI at the same time, it’s likely temporary and will be fixed soon. Please check back later.