Could someone help me please? Im having problems with the AI video enhancer online. I've been using that feature for a few weeks, and suddenly it's no longer available, and I'm getting a message saying it's not available in my country or region? Is this normal? And no, I can't download the desktop app because it's poorly optimized and runs poorly on my PC. That's why I'd like to see it available online again. Could someone help me with this issue?
Hi,
We see the issue in your screenshot CapCut is showing “Function not available. This feature is not available in your country or region.” for the AI Video Enhancer (online).
This actually does happen sometimes with CapCut’s AI features, and here’s why:
Why it happens?
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Regional restrictions – CapCut rolls out AI tools in certain regions first (usually US, Europe, and a few Asian markets). Sometimes features get pulled back or limited if servers are overloaded or if there are licensing issues.
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Temporary server/policy change – CapCut tests AI features online, then either moves them to desktop-only or restricts availability.
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Account/region detection – Even if you used it before, CapCut may have updated the detection rules. Your IP or account region might now be restricted.
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Browser vs. app difference – CapCut limits advanced AI tools to desktop or mobile apps (where they can optimize performance), and removes them from the web version.
Fixes / Workarounds:
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Clear cache & try VPN: Sometimes connecting through a VPN to a supported country (e.g., US, UK, Singapore) makes the feature reappear.
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Switch accounts: If your CapCut account is tied to a different region, try logging in with another account.
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Check updates: CapCut web updates frequently the feature could return after a patch.
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Alternative AI enhancer tools: If you can’t use the desktop app, online alternatives like Topaz Photo/Video AI (trial), Runway ML, or VEED.io’s AI upscaler might be worth trying while waiting.
Is it normal?
Yes unfortunately. CapCut has been quietly moving many AI-heavy features away from the browser version and restricting them regionally. It’s not just you lots of users reported losing access suddenly after updates.
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