I'm having the same problem here. The interesting thing is that this problem started after my CapCut couldn't download the audio files I generated. I had to use an extension to download my audio files. At the same time, TTS started crashing at 99% every time I clicked on "generate audio." But I just had to refresh the page and it would go back to normal (I had to do this several times). But now, it simply doesn't generate any audio, it freezes at 99% and when it comes out, the message "could not generate, try again later" appears. I sent an email, they replied, but nothing I did helped, neither on the desktop version nor online. This is frustrating, my YouTube channel is at a standstill because of this problem that seems to have no solution.
If anyone has managed to solve this, please tell me how you did it. I don't know what else to do.
I have the same problem, I call the support, they always say that the problem is me my PC or browser, and bla bla bla, but it happens to a lot of people and the support doesn't care about these Bugs. I've made all the tries, and nothing solves the problems
Dear CapCut Support Team,
I am writing to report a critical and ongoing error with the Text-to-Speech (TTS) feature in my CapCut application.
I am a paid Pro subscriber and have attempted the following basic troubleshooting steps without success:
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Logging out and logging back in.
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Testing multiple voices and language options.
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Testing with both short and long text passages.
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Ensuring a stable internet connection.
Despite these efforts, the TTS feature fails to generate audio consistently and renders the application unusable for my workflow.
The inability to use a core paid feature is causing severe disruption to my work and resulting in financial and time losses. I am highly disappointed with the service quality, considering I am paying for this subscription.
I urgently request that your technical team investigate and resolve this issue on my account immediately. Please provide a specific timeline for when this fix will be implemented.
Hi,
Try the following:
Clear cache (this fixes TTS issues in many cases)
Mobile (iOS/Android):
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Go to CapCut → Me → Settings → Clear Cache
Desktop:
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CapCut → Settings → Clear cache
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Then fully restart the app
Browser version:
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Clear browser cache
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Log in again
Check for CapCut updates
TTS issues are linked to backend updates that require a newer client version.
Switch Region/VPN OFF
CapCut’s TTS servers are region-locked some times. Therefore:
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Disable VPN
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Or test with a different region using a VPN briefly
Check if your Pro subscription is recognized properly
Even with payment active, the CapCut app sometimes fails to verify it.
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Go to Settings → Manage Subscription
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Ensure the plan shows as Pro (Active)
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If not, “Restore purchase”
Test in the Web Version
Try: https://www.capcut.com → Use TTS there
If it works on the web version but not the app, it indicates a local app bug on your device.
Reinstall CapCut (desktop or mobile)
This resets corrupted local components that frequently break TTS.
Check system audio permissions
Desktop apps in particular may fail to generate audio if:
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Microphone/audio permissions are disabled
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Hardware acceleration causes conflicts (try turning it off)
If you tell us your device such as Windows / macOS / Android / iOS / Browser, we can provide more detailed tips.
Also, please send an email to CapCut support - [email protected] with the same content whatever you have posted here. They will be able to troubleshoot it more deeper especially if there is any problem with your account.
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