Text-to-Speech not working: "Couldn't generate. Try again later."

Hi,

You have already confirmed that:

• Text-to-Speech works on another account but not yours

• It fails on all devices/networks with your account

• It suddenly stopped working after working fine before

That strongly suggests the issue is account-related on CapCut’s servers, not your app, device, or connection.

Here are the possible causes and next steps you can try:

Possible Causes

1. Temporary server-side restriction on your account

   • Sometimes CapCut places silent restrictions (e.g., usage limits, regional quota, or flagged activity).

2. Region mismatch

   • If your account region doesn’t match your current IP region (VPN, travel, etc.), TTS may fail.

3. Account sync issue

   • A bug in CapCut’s backend might have corrupted your TTS permissions.

4. Subscription/Pro feature glitch

   • If you are on CapCut Pro, sometimes TTS fails to recognize Pro access.

Fixes to try

1. Log out and log back in fully (on all devices).

   • Make sure no sessions are left open.

2. Check your Text for special characters:

   • This is the most common and easily fixable reason for the "Couldn't generate" error. The AI can be very sensitive to certain characters or formatting.

     • Copy and paste the text you are trying to convert into a plain text editor (like Notepad or TextEdit) to remove any hidden formatting.

     • Specifically, look for:

       • Punctuation marks like *, _, or :

       • Extra spaces or inconsistent line breaks

       • Emojis

     • Test: Re-type a very simple sentence, like "Hello, this is a test," with no special characters and see if it generates. If this works, the problem is with your original script.

3. Check your CapCut account region

   • Go to Profile → Settings → Region/Language and make sure it matches your actual country.

4. Test on CapCut Web (capcut.com/editor)

   • If it works there but not in the app, it’s an app sync issue.

   • If it fails everywhere, it’s definitely a server/account-side problem.

5. Switch temporarily to a VPN

   • Connect to the same region you set in your CapCut account.

   • Then retry TTS.

6. If on Pro, restore purchase

   • Go to Settings → Restore Purchase to refresh Pro access.

7. Contact CapCut support (most important)

   • Since this is account-specific, only CapCut can “unlock” it.

   • In the app: Profile → Settings → Help → Report a problem.

   • Attach a screenshot (like the one you shared) and mention that another account works fine on the same device.

   • Email: [email protected]

   • Include these details in your email:

     • Your CapCut username or account ID.

     • A concise but detailed description of the problem.

     • The exact error message: "Couldn't generate. Try again later."

     • A list of all the troubleshooting you have already performed (different devices, networks, reinstallation, etc.).

     • Mention that you confirmed it works on a different account on the same devices. This will immediately signal to CapCut team that the issue is on their end.

From your description, this looks very likely a server/account flagging issue. CapCut support usually needs to reset your TTS access in their system.

By providing all this information upfront, you will help the support team bypass the standard troubleshooting questions and get to the root of the issue faster. They can then check your account status and permissions on their servers.

I have the same problem. My project stopped for this !
Tried everything and capcut is not helping !