Hi,
Thank you for sharing these screenshots.
Based on the images and your description, the issue seems specific to your CapCut Pro account (and not your device or browser). The “Não foi possível gerar / Cannot generate, try again later” error typically happens when CapCut’s text-to-speech (TTS) API fails to authenticate your account’s access to that feature.
Here’s how to troubleshoot and fix it step by step:
1. Log out and back in
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Go to your CapCut Web ( https://www.capcut.com/ ).
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Click your profile > Log out.
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Log back in using the same account that has Pro status.
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Try the TTS feature again.
This refreshes your Pro permissions with the TTS server.
2. Clear browser cache and cookies
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On Chrome:
Ctrl + Shift + Delete→ Choose Cookies and Cached files → Clear. -
Reopen CapCut and log back in.
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Test TTS again.
Sometimes outdated cache prevents Pro entitlement verification.
3. Try incognito or another browser
If it works on another browser (e.g., Edge, Firefox), then your current browser session is corrupted.
→ Solution: Reset site permissions for capcut.com.
4. Check your region
Some TTS voices (especially “Publicitário à moda antiga” or “Menino fofo”) are region-limited.
Try using a simpler English or Portuguese voice to test if any voice works.
If it works for one voice but not others → it’s a voice-region restriction bug.
5. Sync your Pro license
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Go to CapCut Web → Settings → Account Management.
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Ensure the Pro badge shows beside your name (like in your screenshot).
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Click Restore purchase or Manage subscription (if available).
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If not visible, re-login via the same method (Google / TikTok / Apple ID) you used to purchase.
6. Disable browser extensions temporarily
Ad blockers, VPNs, or script blockers can block CapCut’s TTS generation request.
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Turn them off or use incognito mode.
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Then retry text-to-speech.
7. Contact CapCut customer Support
If it still fails only on your Pro account, your TTS access token is likely corrupted.
Contact CapCut support by emailing at [email protected]
Attach the screenshots you shared here.
i did all the things but the problem persists. ive emailed to the support team please solve asap. this is happening only for my account, I ve created another to test and got sucessfully...
You have already confirmed your Pro subscription is active (with expiry showing 2025/12/09),
The feature works fine on another account and you have cleared cache, switched browsers, and relogged,
…it’s now almost certain that your CapCut Pro account’s text-to-speech entitlement or region mapping is corrupted on the CapCut server side.
This can happen when:
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Your account’s Pro permissions didn’t sync properly with CapCut’s AI voice generation servers.
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Or your TTS API access token expired but wasn’t auto-renewed.
You have done everything correctly and now it’s in CapCut support hands to reset or re-link your TTS service on your account backend.
Here’s what you can do while you wait for support:
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Keep the second (test) account logged in for urgent TTS work export the generated voice audio, then re-import it into your main Pro account for editing.
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Attach screenshots (like the ones you sent us here) in your email thread with support especially the last one showing your Pro expiration date.
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If you don’t hear back within 24–48 hours, reply to your own support ticket with an additional note that the issue is specific to your account’s text-to-speech entitlement. Another account works fine on the same device.
- Ask the CapCut support team to refresh or reset your TTS permissions on CapCut server.
Buongiorno, anche io sto riscontrando lo stesso identico problema. Ogni volta che provo a generare un audio con TTS, mi esce il messaggio "impossibile generare. Riprovare più tardi". Non so come risolvere. Mi serve per lavoro. Mi vedrò costretto a fare un nuovo abbonamento a un altro account CapCut, sperando che non faccia lo stesso scherzo.
Capisco perfettamente la tua frustrazione — purtroppo, quello che descrivi è esattamente lo stesso bug lato server che altri utenti (come nel caso di Sergio) stanno riscontrando: il TTS smette di funzionare solo su un determinato account Pro, mentre su un altro tutto funziona.
Non è un problema del computer, del browser o dell’abbonamento: è un errore di autenticazione interna ai server di CapCut, legato al tuo profilo specifico.
Ecco cosa puoi fare subito
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Non creare subito un nuovo abbonamento.
Se l’altro account funziona, puoi temporaneamente generare lì le voci e importarle nel tuo progetto principale (basta esportare il file audio .mp3 o .wav).
Non serve pagare un nuovo abbonamento: la licenza non influisce sul funzionamento del TTS in questo caso.
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