Subscription Expired Despite Renewal

Hi,

It is frustrating when you have already paid and it is interrupting your workflow. Let’s go through the steps to fix your CapCut Pro subscription showing as expired despite renewal:

Step 1: Confirm the payment went through

Check the payment status on the platform you used for renewal:

• If you paid via App Store (iPhone/iPad):

  1. Go to Settings → [Your Name] → Subscriptions.

  2. Check if CapCut appears as Active or Expired.

  3. If it says “Expired,” tap it and check for any billing issues (e.g., payment method declined).

• If you paid via Google Play Store (Android):

  1. Open Play Store → Profile → Payments & subscriptions → Subscriptions.

  2. Check if your CapCut plan is marked “Active.”

• If you paid via CapCut Desktop (direct payment or website):

  1. Log in at https://www.capcut.com .

  2. Click your profile icon → My Account → Subscription.

  3. Verify that your plan says CapCut Pro – Active and check the renewal/expiry date.

Step 2: Ensure you are logged into the same account

CapCut Pro subscriptions are linked to your account login, not your device.

• If you renewed on mobile, but are using desktop, make sure both are signed into the same TikTok, Apple ID, Google, or email account used for purchase.

• To check:

  • In CapCut, go to Profile → Account Info on both devices.

  • The email or login ID must match exactly.

Step 3: Restore your purchase

Depending on your platform:

• Mobile (App Store/Play Store):
  Open CapCut → Tap Settings (⚙️) → Restore Purchases (available in Pro or Account settings).

• CapCut Desktop:
  Sign out → Restart CapCut → Sign back in using the account that made the purchase.
  Then check “My Account → Subscription.”

Step 4: Clear Cache / Reinstall if issue persists

Sometimes the CapCut app doesn’t sync subscription data correctly.

• Backup your projects to the cloud.

• Then reinstall the app or clear its cache.

• Sign back in using the correct account.

Step 5: Contact CapCut Support

If your payment is confirmed but CapCut still shows “expired”:

1. Go to CapCut app or write an email to [email protected]

2. Choose Billing or Subscription Issue.

3. Provide the below details:

   • Payment receipt/screenshot

   • Email or account ID used

   • Date of payment (2025-10-10)

   • Platform (App Store / Google Play / Desktop)

   • Describe: “Subscription expired early despite renewal; this is disrupting my Pro feature access.”

They usually respond within 24–48 hours.

Can you tell us which platform you renewed your subscription on (App Store, Play Store, or Desktop/Web)?