I accidentally created a 2nd account when I tried to upgrade

Hi,

CapCut sometimes auto-creates a second account if you log in with a different method than before (email vs. phone vs. Apple ID vs. Google, etc.). That’s why you’re seeing two accounts:

• Account A (old one) → previously Pro, now free.

• Account B (new one) → Pro subscription active, but looks like a fresh workspace, yet you still see projects (likely synced because CapCut cloud ties them to device cache as well).

Here’s how you can fix it:

1. Confirm which login belongs to your real Pro subscription

• Go to Profile > Settings > Manage Account in CapCut.

• Check under Subscriptions which account actually has the Pro plan linked.

• Note the login method (Apple, Google, TikTok, email, etc.).

2. Make sure both accounts are identified

• Log out of both.

• Log back in one at a time using the different login methods you might have used.

• Write down which one is Free and which one is Pro.

3. Choose the one you want to keep

• If you want to keep Pro:

  • Stick with the login that shows your subscription.

  • Reimport or sync your projects if some are missing (many will still be in CapCut Cloud, check under Cloud Backup in settings).

• If you want to keep the old account (where you started):

  • Cancel the Pro subscription on the “new” account.

  • Resubscribe on your old account with the correct login.

4. Contact CapCut support to merge (best option)

CapCut does not let you merge accounts inside the app. But if you contact CapCut Support (via app: Profile → Settings → Feedback & Help → Report a problem or by writing an email to [email protected]), explain:

I accidentally created a second account while renewing Pro. My subscription is under [Account B], but I need it moved to [Account A] where my projects are.

They can usually transfer your subscription to the correct account, though it might take a few days.

In short:

• Double-check which login has Pro.

• Use only that login going forward.

• If your projects don’t line up perfectly, contact CapCut support and ask them to transfer your subscription to the correct account.