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CapCut Teams Help

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Avatar of wa_tg
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(@wa_tg)
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Joined: 2 months ago

Please help! I am so confused! Myself and another colleague need access to CapCut Pro. If I puchase two-seat CapCut Teams subscription and add my colleague as the second seat, will we BOTH have access to CapCut Pro features? Or do we need to purchase CapCut Pro in ADDITION to CapCut Teams?! I hope this is not the case...the wording is sooo confusing.


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CapCut Edit
Posts: 769
Admin
(@admin)
Member
Joined: 2 years ago

Hi,

We totally get how confusing CapCut’s terminology can be no worries, we are here to help clarify things clearly:

Quick Answer:

  • If you buy a 2-seat CapCut Teams subscription and make your colleague the second seat, both of you get access to collaborative shared spaces, but you do not automatically get CapCut Pro features.

  • Each user who wants Pro-level functionality must hold their own CapCut Pro subscription—the Teams plan alone does not include Pro features for teammates.

What the Teams Plan does:

  • CapCut Teams provides collaboration tools like cloud Team Spaces, where members can invite others, share Drafts, transfer editing permissions, and collectively work on projects.

  • It offers free (and expandable) cloud storage and collaborative workflows—but does not unlock premium Pro features like advanced effects, AI tools, or extra templates.

What the CapCut Pro plan covers:

  • CapCut Pro is a personal premium tier providing advanced editing features: professional filters, transitions, AI-powered effects, expanded asset libraries, higher export quality, etc.

  • The Pro subscription is tied to individual accounts, so only that account has access to the premium features.

Basically collaboration works via Teams, but Pro features don’t extend to other team members without separate subscriptions.

“Currently, CapCut's Pro features do not automatically extend to team members within a shared workspace. Each member must have their own Pro subscription to access these features.” Reddit

Summary Table

Plan / Feature Teams (2-seats) CapCut Pro
Shared collaborative Spaces Yes No
Cloud storage + shared drafts Yes (Personal only)
Advanced Pro features (effects, AI, templates, export upgrades) No Yes
Shared Pro access across team No Only for that account
Individual Pro needed per user No Yes

If you and your colleague both need Pro-level editing, you’ll each need your own CapCut Pro subscription in addition to the Teams plan. The Teams plan supports collaboration, but does not grant Pro features to teammates.

Here is the cost-efficient breakdown depending on your situation:

Scenario 1: Both of you need full Pro features

  • Each of you must subscribe to CapCut Pro (individually).

  • Teams is optional — you can still collaborate using free cloud project sharing.

  • Cheapest setup:

    • 2 × CapCut Pro subscriptions

    • Use free Team Space if you just want to share/export projects.

Scenario 2: Only one of you needs Pro features

  • Example: You (main editor) need advanced filters, effects, AI tools, etc.

  • Your colleague just needs to review, trim, or add simple edits.

  • In this case, only you need CapCut Pro, and you can add your colleague to a free or paid Team Space for collaboration.

  • Cheapest setup:

    • 1 × CapCut Pro subscription (yours)

    • Free CapCut Teams for project sharing.

Scenario 3: You both need Pro features + heavy collaboration

  • This is where CapCut Teams (paid) makes sense:

    • Centralized cloud storage

    • Assigning roles & permissions

    • Smooth transfer of editing rights

  • But remember: Teams does not replace Pro. Each seat still needs a Pro subscription.

  • Cheapest setup:

    • 2 × CapCut Pro

    • 1 × CapCut Teams (2-seat plan).

Recommendation:

If budget is a concern, start with 2 individual Pro accounts (skip Teams). You’ll still be able to share projects manually or via free Team Space. Only add Teams later if you really need advanced collaboration tools (like shared libraries and role management).


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71184462e1b391d91b8e2621e330997fcf746859b2ca7f27df1085ce371c3234?s=80&r=g
Posts: 4
(@wa_tg)
Joined: 2 months ago

Why does the app say this then?

Untitled

 

 


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3 Replies
CapCut Edit
Admin
(@admin)
Joined: 2 years ago

Member
Posts: 769

What you are seeing in the app is CapCut Teams (Pro version). There are actually two types of “Teams”:

  1. Free Teams which is used just for collaboration (no Pro features included).

  2. Teams with Pro membership this is a bundled plan where every seat in the Team also gets CapCut Pro.

That’s why your screenshot says:

“Pro membership for all seats – Get full access to Pro features for every space member.”

So:

  • If you purchase a 2-seat CapCut Teams subscription (Pro version) both you and your colleague will get Pro features included, no need to buy Pro separately.

  • If you only create a free Team Space" you would both need your own individual Pro subscriptions.

The plan you saw in CapCut app is indeed the Pro-enabled Teams plan, which means all members get Pro automatically. You and your colleague will both have full Pro access under one Teams subscription.

See the steps below so that you don’t get stuck with just the free Teams space:

How to Subscribe to CapCut Teams (with Pro for all seats)

1. Open the subscription page

  • On desktop or mobile CapCut, go to “Subscription Service” or “Upgrade”.

  • Look for CapCut Teams, not just “Pro.”

2. Ensure the correct labeling

  • The correct plan will explicitly say:
    “Pro membership for all seats” or “Full access to Pro for every member.”

  • If you only see “create a Team space” without that line that’s the free Teams version (collaboration only).

3. Choose the number of seats

  • Pick 2 seats (one for you, one for your colleague).

  • Each seat under this plan is automatically upgraded to Pro.

4. Confirm before purchase

  • On the checkout screen, double-check that the wording still says:
    CapCut Teams (Pro included)
    Not just “CapCut Pro” (that’s individual)
    Not just “CapCut Teams (Free)”

5. Assign seats

  • After purchase, you will have an Admin dashboard.

  • You can add your colleague by entering their CapCut account email.

  • Once added, they will immediately see Pro features unlocked in their account.

6. Verify access

  • On both accounts, go to Settings → Subscription.

  • It should say CapCut Teams Pro (not just CapCut Pro).

  • Both of you will now have identical Pro privileges.

If you only need collaboration + Pro for one person, buying just Pro + free Teams is cheaper. But if you both need Pro, this Teams bundle is actually the simplest and most cost-effective option.

If you want, you may confirm this understanding with the official CapCut support team before proceeding.


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71184462e1b391d91b8e2621e330997fcf746859b2ca7f27df1085ce371c3234?s=80&r=g
(@wa_tg)
Joined: 2 months ago

Posts: 4

@admin Fantastic! Thank you so much! We will definitely be going for the Teams (Pro) option. P.S. I do recommend looking into changing the wording across Capcut, as it is quite confusing atm.


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fa923481ff467dd699ba98502592a319e92ba1168f593a9a2ded668f1f3fd672?s=80&r=g
 Al_R
(@Al_R)
Joined: 1 month ago

Posts: 1

Hi, have you bought the teams pro?
I got confused also with the wording around this. 
Would you guys both be able to use pro now in the teams subscription?

Thanks,
Al


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08bd0156e8a5278df33cab2652283249725239d5a3d04fdfc58eb8bc4816bc48?s=80&r=g
Posts: 1
(@Bettina)
Joined: 1 month ago

I am still very confused on how to make this work. Here is my situation: 

1) I purchased a pro subscription 

2) Then made a space and shared a video with my colleague

3) Realized she needed a pro as well and I upgraded to Teams with 2 seats

4) She can still not use pro features. Why?

 

Is it because we created the space before Teams?

Why does it in some places say that I have pro and in others that I have Teams

Please advice

 

#
Thanks

IMG 6174
IMG 6176
IMG 6175

 


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1 Reply
CapCut Edit
Admin
(@admin)
Joined: 2 years ago

Member
Posts: 769

Hi,

You originally bought CapCut Pro (individual license)
That’s why you still see “Pro” under your account profile (screenshot 3). This Pro license is tied only to your account.

Then you upgraded to Teams (2 seats)
Your Teams subscription is active (screenshot 1 and 2 show Teams monthly, 2 seats).
This is the correct Teams plan that should include Pro for each seat.

Why your colleague doesn’t see Pro features yet
Buying the 2-seat Teams plan doesn’t automatically “activate” Pro for other people.
You have to assign the second seat to your colleague’s CapCut account from the Teams management panel.
Until you do that, only you (the owner/admin) have Pro, and your colleague is still on free CapCut.

How to fix it and give your colleague Pro access:

  1. Go to CapCut → Subscription → Teams → Manage.

  2. Find the option like “Members” / “Manage seats” / “Invite members”.

  3. Enter your colleague’s CapCut account email (the same one they log in with).

  4. They’ll get an invite to join your Team.

  5. Once they accept → their account will upgrade to Pro (via Teams).

Why do you see both Pro and Teams?

  • You currently hold two subscriptions:

    • Your old individual Pro license

    • The new Teams 2-seat license

  • CapCut’s UI shows both, which makes it look messy.

  • Once your colleague is added, you could consider cancelling your individual Pro to avoid paying twice, since your Teams plan already gives you Pro.

Answering your direct questions:

  • Is it because we created the space before Teams?
    No — the issue isn’t the space. It’s that your colleague’s seat hasn’t been assigned yet.

  • Why does it show both Pro and Teams?
    Because you purchased both separately. Teams doesn’t automatically replace your old Pro plan.

What you can do:

  1. Go into Teams settings → assign your colleague the second seat.

  2. Verify on her account under Settings → Subscription that it says CapCut Teams Pro.

  3. After confirming it works, cancel your old individual Pro to avoid double billing.

How to add your colleague to your CapCut teams subscription

1. Open CapCut Desktop App

  • Log in with the account that purchased the Teams subscription.

  • Go to the top-right corner → click your profile icon.

2. Go to Subscription / Management

  • Click Settings → Subscription Service (sometimes called “Management” in the window).

  • You should see your Teams plan (2 seats) listed.

3. Find the Team Space

  • Under “Teams” you’ll see something like:

    • Your Team Name / [Your Name]’s space

    • It will show “Seats: 2”

  • Click Manage or Settings for that Team.

4. Add a member to use the second seat

  • Look for Members / Manage Seats / Invite Members.

  • Enter your colleague’s CapCut account email (the same one they log into CapCut with).

  • Send the invite.

5. Your colleague accepts the invite

  • They’ll see an email or an in-app notification.

  • Once they accept, their account will upgrade to Pro via Teams.

6. Verify it worked

  • On your colleague’s computer/phone: go to
    Profile → Settings → Subscription

  • It should now say: CapCut Teams Pro (expires on …)

7. Cancel your old individual Pro

  • Since your Teams plan gives you Pro already, you don’t need the separate personal Pro subscription anymore.

  • To avoid double billing, cancel the standalone Pro in the App Store / Google Play / CapCut desktop billing page, depending on where you first purchased it.

After this, both of you will have identical Pro access under Teams — all premium features, cloud space, and collaboration tools.


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71184462e1b391d91b8e2621e330997fcf746859b2ca7f27df1085ce371c3234?s=80&r=g
Posts: 4
(@wa_tg)
Joined: 2 months ago

I have purchased this but now my team member is unable to join?! The invite via email button is grayed out completely through the browser, and when I give them the link instead, they get this error. Their CapCut is up to date, etc. This is definitely an issue on CapCut's end. Can we pleased get this fixed? This has been such a frustrating experience.

unnamed

 


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1 Reply
CapCut Edit
Admin
(@admin)
Joined: 2 years ago

Member
Posts: 769

Hi,

You have set up the CapCut Teams plan with 2 seats, but the invite/join process is broken. This is a known issue that happens with CapCut Teams, especially when:

  • The invite button is grayed out in the browser

  • The invite link returns “Can’t submit request / Couldn’t join space”

This isn’t you doing something wrong it’s a quirk (bug) on CapCut’s side. But there are a few reliable workarounds you can try to get your colleague in:

Fixes / Workarounds

1. Add the member from the desktop app and not the browser

  • Open CapCut Desktop (Mac/PC).

  • Go to Profile → Teams → Manage → Members.

  • Try inviting them from there as the desktop app lets you send the invite properly, while the web dashboard bugs out.

2. Make sure they are logged in with the right account

  • Your colleague must log into CapCut with the same email you invite.

  • If they used Apple/Google login earlier but you invited their plain email (or vice versa), CapCut won’t link them properly.

  • Confirm the exact login email under Settings → Account Info on their device.

3. Try sending an Invite Code

Teams workspaces allow you to generate an invite code instead of a link.

  • Check under Teams → Manage → Invite Members.

  • If the link fails, the code can be entered directly inside the app under Join Space.

4. Switch their region temporarily using VPN workaround

CapCut’s servers sometimes block team joining requests by region.

  • If your colleague is in a different country (or sometimes even the same), try a VPN to set their location to yours.

  • Then click the invite link again.

5. Contact CapCut customer support

If none of the above works, it’s almost certainly a server-side issue.

  • In the app: Settings → Help → Feedback.

  • Attach the error screenshot.

  • Mention you are on Teams Pro (2 seats) and the invite button/link fails.

What to do next?

Since you are seeing both Pro and Teams active on your account, we recommend:

  1. Open the desktop CapCut app (not browser).

  2. Go to your Team space → Members → Add.

  3. Use your colleague’s exact login email.

  4. Have them check in CapCut desktopSpaces → Invitations.


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