I renewed my subscription on 10/02/2025 and it just stopped working, it's asking me to get pro again. i have the bank statement with the 19.99 charge just need to get it fixed.
Hi,
It is very surprising what you have described especially after you have already paid. Let us go through the exact steps to fix this, and how to contact CapCut support with your proof of payment so they can restore your Pro access quickly.
Step 1. Confirm which account you subscribed with
CapCut Pro is tied to the account you were logged into when purchasing not the device.
Check these:
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Open CapCut > Me/Profile tab > Settings > Account info
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Verify if you’re logged in with the same login method (email / Apple ID / Google account / TikTok) that you used when you subscribed.
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If you renewed via iPhone, make sure you’re signed in with the same Apple ID.
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If via Google Play or desktop, make sure it’s the same Google or CapCut account.
Step 2. Use Restore Purchases option on Mobile
If it is mobile (iOS or Android):
On iPhone
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Go to CapCut > Me > Settings > Restore Purchase.
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Wait a few seconds — if successful, your Pro badge should reappear.
On Android
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Open CapCut > Me > Settings.
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Scroll to find Restore purchase.
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It’ll recheck your Play Store subscription.
Step 3. If you are on PC (Desktop CapCut)
If you renewed on capcut.com or the CapCut PC app:
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Log in using the exact same method you used when purchasing.
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If it still shows “Upgrade to Pro,” log out → restart app → log in again.
Step 4. If still missing then contact CapCut customer support
Since you have the bank statement showing the $19.99 charge, you can open a direct support ticket.
Email the support team at [email protected]
Attach a screenshot of the bank statement showing:
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Date
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Amount
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Merchant (“CAPCUT” or “BYTEDANCE”)
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Your name or masked details (avoid showing full card number)
Optional: Cross-check subscription portal
If you bought through an app store:
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Apple ID: Settings → Your Name → Subscriptions → CapCut → should show renewal date.
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Google Play: play.google.com → Payments & subscriptions → CapCut.
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CapCut Web: capcut.com/account/subscription
If you want, you can tell us:
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Which device/platform you used to renew (iPhone, Android, or PC)
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And which method you used to log in (Email / Google / Apple / TikTok)
…we can then give you the exact steps or link that apply to your case specifically.
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