Hi,

If you are getting the message "rejected by processor channel due to high level risk" when trying to pay for CapCut PRO with your VISA card, this typically means your payment was flagged by the payment processor (not necessarily CapCut itself) for security or fraud risk reasons. Here's what you can do:

1. Check with Your Bank or Card Issuer

• The "rejected by processor channel due to high level risk" message means your bank's fraud detection system flagged the transaction.
• Call the customer service number on the back of your VISA card.
• Explain that you are trying to make a legitimate purchase with CapCut (mention it's a video editing software subscription) and that the payment was rejected with a "high risk" message.
• They can often see the declined transaction on their end and manually approve future attempts or adjust their fraud settings for this specific merchant.
• Sometimes, if you're making an international payment or a first-time purchase with a new merchant, banks can be overly cautious.

2. Try a Different Payment Method

If the bank can’t resolve it or the issue continues:

• Try using another credit/debit card (MasterCard, Amex, etc.).

• If you're on iOS: Try subscribing via your Apple ID payment methods (Settings > Apple ID > Subscriptions).

• If you're on Android: Use Google Play payment methods.

• These platforms have different fraud detection mechanisms.

Check Your Card Details and Billing Information:

• Double-check that all the card details you entered (card number, expiry date, CVV, billing address, and zip/postal code) are absolutely correct. Even a minor typo can cause a rejection.
• Ensure your billing address matches the address registered with your bank for that card.

3. Purchase from CapCut Website (Alternative Method)

• Go to the official CapCut website: https://www.capcut.com/pro

• Try logging in and purchasing from there instead of inside the app. Sometimes web payments go through more easily.

4. Use a PayPal Account

CapCut allow payment via PayPal:

• Check if PayPal is an option during checkout (especially on the CapCut website).

• Link your VISA card to PayPal, and use that to make the purchase.

Try Again After a Short Period:

Sometimes, temporary system glitches can cause rejections. After you've spoken to your bank or checked details, try making the purchase again after a few hours.

5. Contact CapCut Support

If all else fails, contact CapCut directly:

• Email to [email protected] and [email protected]

• Or use the in-app feedback option: Tap your profile > Settings > Help > Feedback.

Consider Regional Restrictions:

• Sometimes certain payment processors have stricter rules for specific regions or countries. If you are in a country with known financial restrictions or higher fraud rates, this could be a contributing factor.

By following these steps, you should be able to identify the root cause of the payment rejection and successfully purchase CapCut Pro features.

Let us know what platform you're using (iPhone, Android, or PC) and where you're trying to subscribe (inside the app or web), and we can tailor the solution even more specifically.