CapCut Pro Purchase Not Activated

Hi,

If you've purchased CapCut Pro but your Pro access hasn’t been activated, here’s a step-by-step guide to help you resolve this quickly:

1. Basic Troubleshooting Steps:

• Verify the Purchase:

  • Check your payment receipt (from Google Play, Apple ID, or directly from CapCut if you paid via the website) to confirm the transaction went through successfully.

  • Make sure the payment method used matches the account you're trying to activate Pro on.

• Restore Purchase (within CapCut):

  • Launch the CapCut app.
  • Navigate to your profile or "Me" section.
  • Click on the "Restore Purchase" or "Manage Subscription." Clicking this should prompt CapCut to re-verify your subscription status.

• Log in with the Correct Account:

  • Pro subscription is tied to a specific login method (Google, TikTok, Facebook). If you have multiple accounts, try logging in with each one until you find the one linked to your Pro purchase.

• Ensure Stable Internet Connection:

  • CapCut needs a reliable internet connection to verify your subscription.
  • Try switching between Wi-Fi and mobile data, or restarting your router.

• Restart the App/Device:

  • Completely close CapCut and reopen it.
  • If that doesn't work, restart your phone or computer.

• Update CapCut and Your Operating System:

  • Ensure you have the latest version of the CapCut app installed.
  • Check for any pending updates to your device's operating system (iOS, Android, Windows, macOS).

• Reinstall the App (as a last resort):

  • If none of the above work, you can try uninstalling and reinstalling CapCut. Most of your projects should be saved in the cloud if you were logged in, but it's always good to be cautious.

2. Contact CapCut Customer Support:

If the troubleshooting steps don't resolve the issue, you'll need to contact CapCut's official support. They can directly investigate your transaction and account.

• Email: The primary support email for CapCut is [email protected]. Make sure to include:

  • Details of your purchase (date, amount, payment method).
  • Proof of purchase (screenshot of your receipt).
  • Your CapCut User ID (usually found in your profile within the app).
  • A clear description of the problem (Pro access not activated).
  • The operating system and device you are using.

• Social Media: While not a direct support channel, you can sometimes get attention by reaching out to CapCut official social media accounts (Facebook, Instagram, TikTok, YouTube).

Important Notes:

• Be patient: It might take some time for support to respond, especially given the volume of users CapCut has.
• Keep all records: Hold onto your payment receipts and any communication with CapCut support.

We hope this helps you get your CapCut Pro access activated.