Capcut crash

Hi,

Since you are a CapCut Pro user and the issue is affecting all three Android Samsung Galaxy devices, it's highly likely this is a CapCut-side bug, especially if the preview timeline bar freezes but the video continues playing.

Known issue: timeline/preview bar freezing in CapCut (2025)

You are not alone — many users have reported this exact issue since recent updates, particularly with:

• CapCut version 6.6.0 or newer

• Samsung Galaxy devices (especially those with Android 13/14)

• CapCut Pro accounts syncing across devices

Steps You've Already Tried (and are correct):

• Reinstalled the app

• Cleared cache and memory

• Tried on multiple devices

Advanced fixes to try:

1. Turn Off Hardware Acceleration 

CapCut includes this under Settings > Performance. If it's ON, turn it OFF and restart the app.

2. Try Downgrading CapCut (Temporary Fix)

Since it's a recent issue, older versions don’t seem affected.

• Use a trusted APK source like Uptodown to install an older version (e.g., 6.5.0 or 6.4.0).

• Uninstall the current version first, then install the older APK.

• Be sure to back up drafts (you can export them as .capcutproj files).

3. Disable “Sync Across Devices” in CapCut Settings

Go to:

• CapCut > Me > Settings > Account Settings

• Turn off anything related to syncing across devices or cloud auto-save.
  This might reduce lag from cloud sync conflicts on Pro accounts.

4. Use CapCut Web or PC as Temporary Workaround

Until the mobile app is patched:

• Visit: https://www.capcut.com

• Sign in with the same CapCut Pro account.

• Most editing features work there with good performance.

5. Check for Android System Updates

Sometimes app issues can be tied to underlying operating system bugs or compatibility problems.

• Go to your device's "Settings."

• Scroll down and tap on "Software update" or "System updates."

• Check for and install any available updates.

6. Check Device Storage (beyond just clearing app memory):

While you mentioned clearing memory, sometimes low overall device storage can cause performance issues for apps.

• Go to "Settings" -> "Battery and device care" (or similar, depending on your Samsung model) -> "Storage."

• See how much free space you have. If it's very low (e.g., less than 10-15% free), try to free up more space by deleting old photos, videos, or unused apps.

7. Try a Different Video Project/Format:

It's a long shot, but sometimes a corrupt video file or a specific video format can cause issues.

• Try creating a new, very simple project in CapCut with just one short video clip (maybe even a test video recorded directly on your phone). See if the preview bar works then.

• If you're importing videos from other sources, try converting them to a common format like MP4 before importing into CapCut to rule out format incompatibility.

Report to CapCut Support

Especially since it's affecting multiple devices and common fixes aren't working. As a "Pro user," you will have access to more direct dedicated support.

• Open CapCut > Me > Feedback

• Send an email to [email protected]

• Describe: “Timeline/preview bar freezes while video plays, affecting all Samsung Galaxy devices after latest update.” 

•  

  • When you contact Support, provide as much detail as possible:

  • Your device models (e.g., Samsung Galaxy S23, A54, etc.)

  • Your Android OS version.

  • The CapCut app version.

  • A clear description of the issue (preview bar not scrolling, making editing impossible).

  • Steps you've already taken (clearing cache/data, reinstalling, checking for updates).

  • Mention that you are a Pro user.

• Attach screenshots/screen recording if possible.

You can also check CapCut's official Facebook, Instagram, YouTube, and TikTok pages for announcements regarding this issue.

Consider a Temporary Workaround (if urgent): If you have urgent editing needs and CapCut remains unusable, you might have to consider a temporary alternative video editing app for Android until CapCut resolves the issue.

Given that it's happening across all three of your Samsung Galaxy devices, it strongly suggests either a widespread bug with a recent CapCut update that affects Samsung devices, or a very specific interaction between a recent Android update on your devices and the CapCut app. Reporting it to CapCut support is the most effective way to get a resolution.

We will keep an eye out and notify you once CapCut rolls out a fix or posts an announcement.

Also, let us know if you want help installing the older version safely or backing up your projects.