can't log in on my pc

Hi,

Let us fix your CapCut login issue on PC. Since you can log in on your phone but not on your computer, the problem is most likely related to account linking, version differences, or cache/data conflicts. Try these steps one by one systematically:

Step 1: Check your login method

• On your phone, see how you’re logged in (Google, Apple ID, TikTok, Facebook, or email/password).

• On your PC, make sure you use the same method. (Example: if you signed up with Google on your phone, you must choose Continue with Google on PC — not email login).

Step 2: Update CapCut on PC

• Open CapCut PC → click your profile picture → check for updates.

• Or download the latest version directly from the CapEditCut website.

Step 3: Clear cache & re-login

• On PC → go to Settings → Clear Cache.

• Restart CapCut → try logging in again.

Step 4: Region/network check

• Sometimes CapCut PC doesn’t allow login due to network restrictions.

  • Try a different Wi-Fi or mobile hotspot.

  • If you use a VPN, turn it off (or try with a different region).

Step 5: Account Sync

• On your phone: Go to Profile → Settings → Account & Security → Account Info.

• Confirm your account is properly bound (linked to email/Google/Apple ID).

• If not linked, link it — then try again on PC.

Step 6: Reinstall CapCut PC

• Uninstall CapCut on PC.

• Reinstall from the official CapCut site (not Microsoft Store).

• Log in again with the same account.

When you try to log in on your PC, do you get an error message (like "account not found" / "network error") or does it just not load at all? That will help us narrow down the fix.