Cannot Renew Subscription

Hi,

This issue can happen especially with CapCut Pro renewals. Below is how to troubleshoot the Insufficient Account Balance error step-by-step, depending on your platform and payment method

1. Identify where you purchased CapCut Pro

CapCut subscriptions are managed through different payment systems, depending on your device:

• iPhone / iPad (iOS) → App Store / Apple ID billing

• Android → Google Play Store billing

• PC or Web → CapCut’s website (Stripe, PayPal, or local payment gateway)

Let us go through each one

If you are on iPhone / iPad (App Store)

1. Go to Settings → [Your Name] → Media & Purchases → View Account → Manage Subscriptions.

2. Find CapCut Pro, tap Renew or Subscribe again.

3. If it says “Insufficient balance”, that means:

   • Your Apple ID balance doesn’t cover the full subscription amount.

   • Even if you have enough in your bank, Apple doesn’t automatically combine it — it must be added to your Apple ID balance or charged directly to a card.

4. Try one of these:

   • Add money to your Apple ID (Settings → Your Name → Media & Purchases → Add Funds).

   • Or, update your payment method under “Payment & Shipping.”

Make sure your card or payment method is verified and active for recurring payments (many banks block auto-renewals unless you manually authorize them).

If you are on Android (Google Play Store)

1. Open Google Play → Profile icon → Payments & subscriptions → Payment methods.

2. Check that your default payment method has sufficient funds.

3. If you are using GCash or debit card, note:

   • Some banks block auto-renewal by default.

   • You may need to approve the auto-debit mandate through your banking app.

4. Try switching payment method to credit card or Google Play balance if possible.

5. You can also clear Play Store cache:

   • Go to Settings → Apps → Google Play Store → Storage → Clear cache & data → Reopen Play Store and retry.

If you are on PC or CapCut Web

1. Go to https://www.capcut.com/  and log in with your account.

2. Try renewing there directly instead of through the app.

3. If the error persists:

   • Try using a different browser or incognito mode.

   • If you are paying via card, make sure international transactions or auto payments are enabled.

   • If you are using GCash, check your app for pending authorization.

4. Double-check CapCut Account Region & Payment Currency

If your CapCut account’s region or currency doesn’t match your payment method (for example, CapCut set to USD but your card is GBP), the transaction can fail with a misleading “Insufficient balance” message.

• Try switching your CapCut region to your local country in the settings or website.

5. Final options

If none of these work:

• Contact CapCut Support at [email protected]

• Or, go through Apple Support / Google Play Support depending on how you subscribed.

They can check whether there’s a billing hold, failed transaction, or payment mandate issue.

If you tell us which device and payment method you used (e.g., iPhone with credit card / Android with debit card / PC with Stripe / PayPal), we can guide you with exact steps or the right fix for your case.