Cancel subscription - no active subscription

Hi,

You are trying to cancel a CapCut Pro subscription, but it says you don’t have an active one, even though you’re being charged.

This usually happens because the subscription is managed through a different platform than where you're trying to cancel it.

Here's a breakdown of how to cancel your CapCut subscription, depending on where you originally purchased it:

1. If you subscribed through the CapCut App (iOS/Android):

• For iOS (iPhone/iPad):

  1. Go to your Settings app on your iPhone/iPad.
  2. Tap on your Apple ID (your name at the top).
  3. Tap Subscriptions.
  4. Find CapCut in your list of subscriptions.
  5. Tap on it and then select Cancel Subscription.
  6. Confirm your cancellation.

• For Android:

  1. Open the Google Play Store app on your Android device.
  2. Tap your profile icon (top right corner).
  3. Tap Payments & subscriptions, then Subscriptions.
  4. Find CapCut in your list of subscriptions.
  5. Tap on it and then select Cancel Subscription.
  6. Follow the on-screen instructions to confirm.

2. If you subscribed through the CapCut Website:

• Go to the CapCut website: capcut.com
• Log in to your account using the email you used for the subscription.
• Look for your profile icon or "Subscription" button, usually in the top right corner.
• Navigate to your subscription details and look for an option to "Manage auto-renewal" or "Cancel subscription/auto-renewal."
• Follow the prompts to cancel.

Why you might be getting the "no active subscription" message:

• Wrong Platform: You might be trying to cancel through the CapCut app when you subscribed on the website, or vice-versa. Or you might be checking on your phone when you subscribed on your computer.
• Different Account: You might be logged into a different email address or account than the one used for the subscription. Double-check all your email accounts that you might have used.
• Subscription Already Ended: It's possible the subscription has already expired or been cancelled, but you're just receiving old notifications. Check your bank statements to confirm if you are still being charged.
• Trial Period Ended: If you were on a free trial, it might have ended and simply not converted to a paid subscription, hence no "active" subscription to cancel.

What to do if you're still stuck:

• Check your email for receipts: Search your email for "CapCut subscription," "CapCut Pro," or "receipt from CapCut/Apple/Google Play." This will tell you exactly which account and platform the subscription is tied to.
• Contact CapCut Support: If you've tried all the above and still can't find or cancel your subscription, your best bet is to contact CapCut's official support. 

• Contact:

  • Apple Support: https://support.apple.com/billing

  • Google Play Support: https://support.google.com/googleplay

  • CapCut Help Email: [email protected]

• Provide them with as much detail as possible (email addresses you might have used, dates of attempted cancellation, screenshots of the "no active subscription" message, etc.).

CapCut sometimes links subscriptions to TikTok or alternate email logins. Make sure you're not logged in with a guest account or a different platform.

To figure out which account you used to subscribe, here is a checklist that will help narrow it down:

Step 1: Check All Possible CapCut Logins You've Used

Ask yourself:

• Have you ever logged in with:

  • ✉️ Email address (e.g., Gmail, Yahoo, Outlook)?

  • 📱 TikTok account?

  • 🧾 Google account (used for YouTube or Android)?

  • 🍎 Apple ID (used on iPhone)?

  • 🔗 Facebook or other social media?

Try logging in at https://www.capcut.com using each method you remember.

Step 2: Search Your Email for Clues

Search all your inboxes (including Spam/Promotions folders) using the following terms:

• "CapCut"

• "Bytedance"

• "CapCut Pro"

• "Subscription"

• "Receipt"

• "Invoice"

• "Apple", "App Store" (if using iPhone)

• "Google Play" or "GPAY" (if on Android)

This will often reveal which account was used to subscribe.

Step 3: Match Any Charges

Look at your bank/credit card statement and check if you’re being charged by:

• Apple: You’ll see something like APPLE.COM/BILL

• Google: GOOGLE*CapCut

• Bytedance/CapCut: Direct billing from CapCut via web

Then:

• Use your Apple ID at https://reportaproblem.apple.com

• Use your Google account at https://play.google.com/store/account

• Or log in to CapCut web with that same account at https://www.capcut.com

We hope this helps you resolve the issue.