Hi,

CapCut’s standard Pro plan is designed for individual use only, which means sharing account access across multiple people (like a team) violates their terms of service. This often leads to account restrictions, as you've experienced.

Why you are restricted:

CapCut’s system detects shared logins or simultaneous usage from different devices or IP addresses. Since the Pro plan is personal, this is flagged as misuse, leading to:

• Restricted access or suspension.

• Inability to use the app or log in.

What You Can Do:

Contact CapCut support immediately

To recover your current account and avoid losing your remaining subscription (valid until February 2026), you should:

• Email support: [email protected]

• Explain your situation and ask if the account can be reinstated or transferred to a Business plan.

• Request to be notified or included in beta programs if available.

Use CapCut web at https://www.capcut.com with separate accounts for each team member (free with limited Pro features).

CapCut's standard Pro plan is generally intended for individual use, and sharing it with a team violates the terms of service, leading to restrictions or even account suspension. This is likely why your account was restricted.

CapCut does offer features for team use, primarily through CapCut Commerce Pro and its collaborative features.

Here's what you need to know:

• CapCut Pro (standard): This plan is typically designed for a single user. The terms of service usually state that accounts are for personal use and should not be shared. Excessive simultaneous logins from different locations or devices can trigger security measures.
• CapCut Commerce Pro: This is geared towards businesses, particularly e-commerce, and includes features designed for team collaboration.
  • Team Spaces: You can create "spaces" and invite team members to join.
  • Collaborative Editing: Members can edit and manage video files within these shared spaces. You can also assign permissions (Admin or Collaborator).
  • Shared Assets: It allows for shared media assets and content management within the team.
  • Cloud Collaboration: CapCut emphasizes its cloud collaboration platform for teams to manage content and work together.

How to Proceed:

1. Explore CapCut Commerce Pro: Visit the official CapCut Commerce Pro website (commercepro.capcut.com/pricing) to review their pricing and features. They offer different plans (monthly/yearly) with varying credits and storage, designed for business use.
2. Understand Team Collaboration Features: Look specifically for sections related to "Team Collaboration" or "Cloud Collaboration" on the CapCut website. These explain how to create team spaces, invite members, and manage permissions.

Important Considerations for Team Use:

• Security and Data: When sharing accounts or projects, ensure your team has good practices for data security.
• Workflow: Consider how a collaborative platform integrates with your team's existing workflow for content creation and approval.

Workarounds for Teams:

If CapCut doesn’t meet your team’s collaboration needs, consider:

Switching to a CapCut Commerce Pro plan is the intended solution for team use, as the CapCut standard Pro plan is not designed for that purpose and sharing it can lead to account issues.