Hi,

What you have mentioned does match a compromised or security-locked account scenario, especially since you were logged out everywhere and now get a generic login error.

Below is the best way to recover your CapCut account and protect your subscription.

Based on your description, one of these is most probable:

• Unauthorized login detected → CapCut automatically locked or suspended the account for security

• Account access method (email / Google login) was changed by the intruder

• Temporary security flag is blocking all login attempts, causing the vague “Something went wrong” error

• Your subscription is still active, but disconnected from your current login session

Immediate steps you should take

Secure your Google account (very important)

Since your subscription was purchased via Android:

• Change your Google account password immediately

• Enable 2-step verification if not already enabled

• Review recent device activity and remove unknown devices

This protects your payment and prevents further misuse.

Try logging in the exact same way as before

CapCut treats login methods separately.

If you originally signed up using:

• Google → Tap “Continue with Google”

• Email → Use email + password

• TikTok → Use TikTok login

Do not mix methods — this can cause login failure even if the account exists.

Contact CapCut Support

Because you are fully locked out, only CapCut support can restore access.

Official CapCut Support

• Write an email immediately to [email protected]

In your message, include:

• Email or username used on CapCut

• Approximate date/time you noticed the issue

• Device type (Android / PC / iOS)

• Screenshot of the error (if possible)

Verify your subscription is safe

Your payment is managed through Google Play, not CapCut directly.

Check:

• Google Play → Payments & subscriptions → Subscriptions

• Confirm CapCut is still active

• Do NOT cancel yet unless support team instructs you to

If CapCut must restore your account, the subscription can then be reattached.

What not to do

• Don’t create a new CapCut account using the same Google email yet

• Don’t repurchase the subscription (may cause duplicate charges)

• Don’t repeatedly retry login every few minutes (can extend lockout)

Expected response time

CapCut support usually replies within:

• 24–72 hours (sometimes faster for subscription-related issues)

Can you reply to this thread with the below information so that we can help you further:

• Whether you originally logged in via Google / email / TikTok

• Whether you still see the subscription active in Google Play

We can then help you guide you through the next steps once CapCut support responds.