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Joined: Feb 15, 2024
Last seen: Mar 14, 2026
Topics: 0 / Replies: 969
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RE: Paid for CapCut PRO annual membership while app is showing monthly subscription

This is an issue of subscription mismatch when you paid for an annual subscription and CapCut is showing a monthly plan or an impending expiration. Be...

1 year ago
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RE: Despite having a stable internet connection, the app displays a "No Internet Connection" message

CapCut saying "No Internet Connection" is a common issue. You can read our detailed guide here. Since you've already tried basic troubleshooting, le...

1 year ago
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RE: Login en celular de cuenta pro con id de apple

Estás enfrentando un problema común con las suscripciones de aplicaciones: no siempre se transfieren fácilmente entre plataformas como Apple y Android...

1 year ago
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RE: Motion tracking feature

Hi, CapCut has made great progress with its motion tracking feature, and it's easier than ever to use. Here's how you can add motion tracking for fa...

1 year ago
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RE: Device Mockup Animation

Hi, It’s great that you are exploring CapCut for your editing projects! Creating a laptop mockup with a website demo is a fantastic way to make your...

1 year ago
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RE: Copyrighted Music, Video and Pictures on CapCut

If your own music is being flagged for copyright on CapCut, you can work around it by following methods: 1. Prove Ownership Copyright Registration ...

1 year ago
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RE: Not being able to export videos

Sometimes common issues are the cause of exporting errors on CapCut. The 98% hang-up is once such common issue, often caused by storage limits, projec...

1 year ago
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RE: I have a old email that is not working and it's connected with CAPCUT how can i change it?

Hi, If you need to update the email associated with your CapCut account, follow these steps: 1. Open CapCut & Access Account Settings Mobil...

1 year ago
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RE: Unable to purchase Annual Subscription on iPhone

If your CapCut Pro annual subscription on your iPhone 14 Pro keeps failing despite multiple troubleshooting attempts, here are some specific reasons a...

1 year ago
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RE: How to Remove credit card information from CapCut

CapCut does not provide a direct option to remove your credit card information. This is common issue for most of the subscription-based services such ...

1 year ago
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RE: Unable to find 7-day free trial option in the CapCut app

Hi Zuki. Make sure you opt for the annual subscription option at the time of choosing CapCut PRO. Trial is available only for the annual plan curren...

1 year ago
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RE: Glitch and Jittery after Exporting

Since you’ve already tried clearing the cache and adjusting encoding settings without success, here are some additional troubleshooting steps you can ...

1 year ago
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RE: How to transfer editing rights to another editor for group editing

Unfortunately, CapCut doesn’t have a built-in feature for directly transferring editing rights to another user. However, you can use certain workaroun...

1 year ago
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RE: Can you upload created templates to CC from desktop? For people to use?

Unable to Upload Templates to CapCut from Desktop? Here’s Why and How to Work Around It Why Direct Uploads Might Not Be Possible CapCut is primar...

1 year ago
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RE: Unable to buy pro

Hi, There can be some issues at the time of subscribing to CapCut PRO. Check out all the below steps before reaching out to CapCut customer service:...

1 year ago
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