Hello capcut team, whenever i try to import a png it always messes up and i really need help. ive tried every single solution but nothing will work. i even tried to reinstall the entire app but it will not work. please message me asap.
Hi,
So your PNGs import, but once inside CapCut they look blurry, distorted, or pixelated, right? This is actually a known issue with CapCut (especially on PC and sometimes on iPhone too) where it mishandles certain PNG resolution and scaling data.
Let us go through all the proven fixes, step by step
Why it happens?
CapCut sometimes:
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downscales high-resolution PNGs (especially above 3000 px),
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applies compression when importing,
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or treats PNGs with non-standard DPI (like 72 dpi vs 300 dpi) as low-res textures.
It’s not your file’s fault — it’s CapCut’s import pipeline.
Fixes that will work for you
1. Re-export PNG at native resolution
Before importing, re-export your PNG using one of these settings:
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Width: ≤ 1920 px (for 1080p videos)
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Format: PNG-24
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Compression: None
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Color profile: sRGB
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DPI: 72 (not 300)
If you use Photoshop:
File → Export → Save for Web (Legacy) → Format: PNG-24 → Uncheck “Convert to sRGB” → Save.
If you use Canva or Photopea:
Download → PNG → Size 1× (no compression).
Then import again. CapCut reads these exports cleanly.
2. Don’t resize inside CapCut
If you drag a PNG into the timeline and immediately resize it larger, CapCut stretches the already downscaled preview, causing blur.
Fix:
Import the PNG at the size you want (e.g. if it should fill 1080p, export it at 1920×1080) so you don’t have to scale up inside CapCut.
3. Disable "Performance Mode" (PC only)
On CapCut PC:
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Go to ⚙️ Settings → Performance
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Turn off Hardware Acceleration or Performance Mode
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Restart CapCut
This forces CapCut to render assets in full quality rather than preview compression.
4. Use a temporary conversion
Convert your PNG to WebP or PNG-8 using a converter like TinyPNG.com.
Then rename it and import it as it usually prevents CapCut from compressing it further.
CapCut treats WebPs better than high-res PNGs in some builds.
5. (Mac/iPhone) – Turn off “Optimize Storage”
If you’re on iCloud or Files app import:
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Go to Settings → Photos → Optimize iPhone Storage → turn off.
Sometimes CapCut reads only the preview thumbnail from iCloud, not the full-res image.
6. As a last resort Convert to .PNG again via Paint or Photopea
Open your PNG → Save As → PNG again.
This re-encodes its metadata and often fixes distortion (CapCut dislikes certain chunk data in PNGs exported from some apps like Procreate or Canva).
If you’re importing logos or overlays frequently:
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Keep them at 1920 px max width
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Use .webp for faster import and lighter projects
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Use “100% sharpness” filter if CapCut softens edges
Could you tell us which platform you are using (CapCut for PC, Mac, Android, or iPhone)?
Then we will give you the exact export settings and tested format for that platform as it varies slightly depending on the renderer.
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