Hi,

Seeing that "Update needed" loop even after you've updated and restarted on multiple devices is quite surprising. The error message in your screenshot, "This project is created by a newer version of CapCut. Update CapCut to open this project?" is key. It suggests the issue might be tied to the specific project's data in your CapCut Space, thinking it requires a version newer than what you currently have installed, even if your app store says you're up-to-date.

Here are several troubleshooting steps you can try, moving from the simplest to the more involved:

1. Double-Check the Update (Manual Check):

   • PC: Go back to where you installed CapCut from (e.g., the Microsoft Store or the official CapCut website). Manually check for updates there, even if you think it's current. Sometimes automatic updates don't register correctly.
   • Tablet: Open the App Store (iOS) or Google Play Store (Android). Search for CapCut. Does it say "Open" or "Update"? If it says "Update", run it again.
   • Restart: After confirming you absolutely have the latest version installed, fully restart both your PC and your tablet (not just closing/reopening the app).

2. Clear CapCut Cache: Corrupted cache files can cause unexpected behavior.

   • PC: Look within CapCut's settings for a "Clear Cache" option. If you can't find one, you might need to search online for the location of CapCut's cache folder on your operating system (Windows/Mac) and delete the contents manually (be careful not to delete essential program files).
     • Go to C:\Users\[YourName]\AppData\Local\CapCut (you may need to enable "show hidden files").
     • Delete the Cache and Temp folders inside.
     • Restart CapCut and check again.
   • Tablet (Android): Go to Settings > Apps > CapCut > Storage > Clear Cache.
   • Tablet (iOS): iOS doesn't typically offer a direct app cache clear button. You might need to "Offload App" (keeps data) or uninstall/reinstall (see step 5).
   • After clearing the cache, restart CapCut and try downloading again.

3. Try the CapCut Web Version:

   • Go to the official CapCut website on your PC's web browser.
   • Log in to your account and access your Space.
   • Try downloading the video directly from the web interface. This bypasses the installed app and can help determine if the issue is specific to the app installations or the cloud project itself.

4. Check for Wider Issues:

   • Do a quick search online (e.g., on Google, Reddit, or Twitter) for "CapCut update needed loop" or similar terms. See if other users are reporting the same problem recently. It could be a temporary server-side glitch at CapCut.

5. Reinstall CapCut: This is more disruptive but often solves persistent issues.

   • Backup (Important): Before uninstalling, make sure any projects saved only locally on your device (not in your Cloud Space) are backed up or finished. Projects solely within your Space should be safe, but it's good practice. 
   • Back up your projects: Go to your CapCut folder (C:\Users\[YourName]\Documents\CapCut) and copy it to another folder or an external drive.
   • Uninstall CapCut completely from both your PC and tablet.
   • Restart both devices.
   • Reinstall the latest version from the official source (App Store, Play Store, CapCut website).
   • Log back in and try accessing the project in your Space again.

6. Contact CapCut Support: If none of these steps work, the issue might be more specific to your account or a bug they need to address.

   • Look for a "Feedback" or "Support" option within the CapCut app or on their website. Or write an email to [email protected].
   • Clearly describe the problem: mention the exact error message, that it happens after updating, persists after restarting, occurs on multiple devices (PC and tablet), and list the troubleshooting steps you've already tried.

Since the error message points to the project being created with a newer version, it's possible there was a very brief, newer version rolled out (or you used a beta somewhere) that saved the project in that format, and the currently available public version isn't recognized as sufficient by that project file in the cloud. Trying the web version (Step 3) is a good test for this.